Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.
Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.
The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.
The Kitchen Technician is responsible to provide technical, operational and administrative support to the Kitchen Supervisor on all Kitchen related issues. To install, maintain, perform preventative maintenance on, and recommend replacement of all Kitchen systems, tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Liaise with Kitchen Supervisor to order, mark, and stock parts and supplies for all Kitchen equipment, as needed. Assist to maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Minimum 3 years Kitchen Maintenance supervisory experience in a 5-star Hotel or equivalent
Skills and Knowledge
Demonstrated knowledge of commercial Kitchen equipment, and ancillary systems
Good understanding of Electrical & Mechanical Code (both local, IEEE and ASME) & an ability to Read and follow blueprints / schematics
Extensive Hands-on Kitchen Equipment maintenance experience, inclusive use of relevant Trade Tools, equipment & instrumentation
Proven experience leading a multi-disciplined technical team
Strong customer focus/perspective and relationship skills.
Strong verbal and written communication skills
Education or Certification
Diploma in Electrical/Electro-Mechanical engineering or equivalent
The following are specific responsibilities and contributions critical to the successful performance of the position:
Handling the smooth operation of all the Mechanical systems in the building to ensure superior guest service and product quality
Conduct daily walk-throughs to visually assess the safe and efficient maintenance and operation of the Kitchen & Laundry equipment
To provide hands on support of work assignments to ensure that work is completed in a timely manner and within specifications
To execute all preventive maintenance duties as outlined in the Preventative Maintenance Program and follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment etc.
To replenish Kitchen supplies and inventory in a timely and efficient manner, and minimize waste; and make sure equipment is prepared and operational for the following day's work.
Adhere to all company required purchasing policies and controls to stay within budget guidelines, as assigned.
Follow prescribed safety procedures and emergency plans for personnel and equipment by the company and according to local laws and regulations.
Participate in effective energy management programs and efficient use of equipment and utilities in the hotel.
In the absence of Kitchen Supervisor, conduct a daily briefing with Kitchen section team members on current key activities.
Anticipate and respond to guest issues and establish proactive processes to promote guest satisfaction.
Liaise with 3rd party vendors/contractors, as assigned
Maintaining a safe and hygienic work environment & Performing related duties and special projects as assigned.
Ensuring all Team associates have the proper supplies, equipment and uniforms.
Establishes and maintains open, collaborative relationships with Team associates.
Ensures that regular on-going communication occurs with associates in order to create awareness of business objectives, communicate expectations and recognize performance.
Carry out senior Engineering Leadership instructions or other designated person of authority
Safety and Security
Policies and Procedures
Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter and locate work-related information using computers and/or point of sale systems.
The physical ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
The physical ability to climb on a ladder to heights in excess of 10’, balance, and work above the shoulder frequently.
The physical ability to occasionally bend/stoop, kneel, crouch, and squat
The physical ability to use both hands for frequent grasping and occasional fine manipulation
The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
The physical ability to occasionally push and pull various items, such as equipment, tools etc.
May need to adapt to multi-temperature work environments.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
- Job type
- Dubai, United Arab Emirates
- Engineering & Maintenance
- Starting in
- As soon as possible
- Contract duration