[{{ $ctrl._job.status.name | translate}}] Recreation Supervisor
JW Marriott Marquis Hotel Dubai


Job description

Property Description:
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.
Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.
The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

To have total knowledge on recreation department and in all administrative, operational and technical areas. Take care of all Recreation aspects when manager is absent.
Maintaining cleaning and servicing operation to pool, health club, spa and service areas as allocated. To make sure that all areas are well maintained as per the Marriott standards.
To maintain costs within the Department.
To obtained the highest possible and balanced Brand Standard audit certification and departmental productivity.
Responsible for recreation inventory and associate payroll.
Purchase requisition of department and follow up on LPO delivery with suppliers. Check book update.
Handling spa receptionist at spa counter, pool counter and spa kiosk.
Maintenance issues reporting to engineering department.
  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports - 5
  • Titles of Direct Reports – Lifeguards and Fitness Instructors
  • Minimum 4 years of experience as Fitness Instructor
Skills and Knowledge
  • Good oral and written communication skills in English
  • Able to get on well with people from many different backgrounds
  • Able to work under pressure at times
  • Ability to be versatile
  • Able to do shift work
  • Well presented
  • Clear speech
  • Must be able to do hard physical work
  • Good general health
  • Energetic
  • Self-motivated - able to work on their own
Education or Certification
Min. 25 years of age
Computer literate (high)
Supervisor training course/ skills/certified instructor
Training & Appraisal Skills
P&L understanding.
To have worked in hotels before as supervisor
Group/PT Training Skills
The following are specific responsibilities and contributions critical to the successful performance of the position:
Balanced Scorecard Results:  Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.
Essential Functions
  • To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
  • Keep club in good maintenance.
  • Enforcing all club rules and ensuring a safe environment for all guest using the club facilities.
  • To be aware of Pool & Gym Health and safety regulations
  • Work in reception predominately.
  • To make sure that the associates clean the whole club to hotel standards.
  • To make sure that the whole club is maintained
  • To make sure that the pool, Gym and pool deck is maintained
  • To report all engineering faults and to follow up on them.
  • To ensure that all check list are completed and monitored
  • Assisting with periodic cleaning and special cleaning
  • To Train and develop your team, carry out
  • Hold Team Meetings
  • Dealing with Guest queries
  • To be able to check the whole club and ensure standards
  • To be able to train all new team members
  • To have an understanding of costs
  • Understand and activate club activities.
  • Work closely with supplier of our consignment products.
  • Deputizing for the Spa & recreation manager
  • Supervision of associates within the department
  • Dealing with Guests queries
  • To carry out appraisals and 1.1
  • Handle and complete all new staff inductions and orientation
  • Ensure that all PR’s are done monthly as per budgeted figures and follow up in all purchases.
  • To carry out brand Standards checks
  • Any other relevant task
Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


See description

Job type
Dubai, United Arab Emirates
Recreation & Leisure
Starting in
As soon as possible

JW Marriott Marquis Hotel Dubai

Dubai is a city of awe-inspiring ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm and now JW Marriott Marquis Hotel Dubai, it is a place where dreams come true. Our landmark 5-star hotel in Dubai is set to become one of the region's most desirable destinations, offering a spectrum of business facilities and 14 diverse dining options for the most discerning of travelers. We are a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, our 5-star hotel's height makes us the world’s tallest accommodation. Spread across two iconic towers, the spectacular hotel features exceptional event settings for celebrations of all kinds, an enticing array of relaxing recreational activities, and the sublime SARAY Spa and Health Club. Experience innovative luxury when you stay at one of the leading five-star hotels in Dubai.

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