[{{ $ctrl._job.status.name | translate}}] Sales Executive - MSO
JW Marriott Marquis Hotel Dubai


Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


Maximizes revenue through increased bookings across all segments of the hotel.  Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters.  Communicates booking information to all relevant departments.  Effectively presents and sells all conference and banqueting products which meet customer needs.


  • A Full Time/Part Time position based at the JW Marriott Marquis Hotel Dubai
  • Number of Direct Reports - 0
  • Titles of Direct Reports – 0


  • Previous experience within a sales administration environment and EBC office
  • Sales and co-ordination experience with relevant comparable market
  • Strong administrative and interpersonal skills
  • Understanding of sales data and its use
  • Proven record of sales achievement
  • Is proactive
  • Keyboard skills and computer input 
Skills and Knowledge
  • Good selling skills and understanding of sales processes; can bring a sale to closure
  • Possesses excellent telephone sales skills
  • Good customer development and relationship management skills
  • Knowledge of all Marriott Lodging products, cultures and brand strategies
  • Basic understanding of  need time strategy as developed by Revenue Management
  • Knowledge of contractual agreements and legal implications
  • Knowledge of food trends, food and beverage composition and menu planning
  • Good sales skills to upsell products and services
  • Ability to manage and balance group and local business
  • Basic Knowledge of group business
  • Ability to implement successful sales strategies for multiple properties
  • Knowledge of operations and associated challenges for all brands
  • Effective decision making skills
  • Ability to influence others
  • Good problem-solving skills
  • Strong communication skills (verbal, listening, writing)
  • Strong organization skills
  • Ability to use standard software applications and hotel systems including SFA, NGS, Delphi, PMS, MARSHA etc.
  • Good analytical skills
  • Good negotiation skills
  • Strong customer and associate relation skills
  • Ability to develop and maintain relationships e.g., associates, customers, vendors


The following are specific responsibilities and contributions critical to the successful performance of the position:

  • Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and         targets are achieved.
  • Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
  • Responds to telephone/email inquires/ requests for group business in the defined timeline.
  • Create and maintain accurate customer meeting/event records in Opera capture feedback and make suggestions for         adapting offering.
  • Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters.          Processes all correspondence within acceptable agreed time lines.
  • Monitor developments, innovations and best practice across the estate and competitor organizations and implement         any process that will improve sales performance.
  • Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
  • Support other hotel associates on their development of sales awareness and selling skills.
  • Prepares and maintains accurate account information and profiles in Opera
  • Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell         protocol.
  • Produces contracts, proposals, BEO’s and other related booking documentation.
  • Ensure strong knowledge of cluster Conference & Events products and selling strategies.
  • Utilizes selling skills to book all aspects of meeting in one phone call.
  • Proficiency in meeting room set-ups, A/V, and other support services
  • Strong knowledge of all hotels in the cluster; selling features, benefits and objectives
  • Understanding of contract management and legalities.
  • Maximize revenue by up-selling creative F & B and other event options
  • Understand need hotels strategy as developed by revenue management
  • Understand and achievement of team and individual goals
  • Systems and software knowledge (Opera,  Microsoft Office, Internet, Marriott Global Source)
  • Perceive the wider impact of issues on the immediate business environment
  • Communicate the vision in the way that generates excitement, enthusiasm and commitment.
  • Focus on the customer and find ways to meet, exceed their expectations
  • Build productive relationships with colleagues both internally and externally
  • Identify and manage the best resources to effectively deliver project plans.
  • Performs other related tasks as assigned by management.
  • Complies with Marriott International Hotels Limited Regional Office policies and procedures.
  • Working hours as required to do your job but normally not less than 48 hours per week.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See description

Job type
Dubai, United Arab Emirates
Sales & Marketing
Starting in
As soon as possible
Contract duration

JW Marriott Marquis Hotel Dubai

Dubai is a city of awe-inspiring ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm and now JW Marriott Marquis Hotel Dubai, it is a place where dreams come true. Our landmark 5-star hotel in Dubai is set to become one of the region's most desirable destinations, offering a spectrum of business facilities and 14 diverse dining options for the most discerning of travelers. We are a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, our 5-star hotel's height makes us the world’s tallest accommodation. Spread across two iconic towers, the spectacular hotel features exceptional event settings for celebrations of all kinds, an enticing array of relaxing recreational activities, and the sublime SARAY Spa and Health Club. Experience innovative luxury when you stay at one of the leading five-star hotels in Dubai.

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