[{{ $ctrl._job.status.name | translate}}] Spa Receptionist
JW Marriott Marquis Hotel Dubai

Posted

Job description

JOB SUMMARY



Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed.



CANDIDATE PROFILE

Experience:
•Minimum 2 years of experience as a receptionists, preferably in spa

Skills and Knowledge

Good oral and written communication skills in English

Able to get on well with people from many different backgrounds

Able to work under pressure at times

Ability to be versatile

Able to do shift work

Computer literate (intermediate)

Basic mathematical skills

Conflict handling

Well presented

Clear speech

Good general health

Energetic

Self motivated - able to work on their own

Education or Certification

Min. 21 years of age

Minimum HSLC and any other specialization

To have worked in hotels before as receptionist.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.



Essential Functions
•To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
•To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
•To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.
•To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.
•To liaise with the Spa & Recreation Manager/supervisor in the administration and handling of all membership applications and payments according to the LSOP for ‘Membership Applications and Administration Procedures’.
•To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
•To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.
•To be responsible for the handing out of towels and locker keys and to monitor their return.
•To be responsible for the control and booking of all courts, classes, appointments and services which the Spa & recreation has to offer.
•To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc.
•To be responsible for any other reception or administrative duty as laid down by the Spa & Recreation Manager/supervisor in the “Reception Daily Operating Procedures”.
•To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.
•To be aware of Health and safety regulations
•To maintain and update memberships, commission, daily sales and reports on a daily basis.
•Any other relevant task

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Requirements

JOB SUMMARY



Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed.



CANDIDATE PROFILE

Experience:
•Minimum 2 years of experience as a receptionists, preferably in spa

Skills and Knowledge

Good oral and written communication skills in English

Able to get on well with people from many different backgrounds

Able to work under pressure at times

Ability to be versatile

Able to do shift work

Computer literate (intermediate)

Basic mathematical skills

Conflict handling

Well presented

Clear speech

Good general health

Energetic

Self motivated - able to work on their own

Education or Certification

Min. 21 years of age

Minimum HSLC and any other specialization

To have worked in hotels before as receptionist.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.



Essential Functions
•To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
•To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
•To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.
•To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.
•To liaise with the Spa & Recreation Manager/supervisor in the administration and handling of all membership applications and payments according to the LSOP for ‘Membership Applications and Administration Procedures’.
•To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
•To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.
•To be responsible for the handing out of towels and locker keys and to monitor their return.
•To be responsible for the control and booking of all courts, classes, appointments and services which the Spa & recreation has to offer.
•To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc.
•To be responsible for any other reception or administrative duty as laid down by the Spa & Recreation Manager/supervisor in the “Reception Daily Operating Procedures”.
•To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.
•To be aware of Health and safety regulations
•To maintain and update memberships, commission, daily sales and reports on a daily basis.
•Any other relevant task
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job type
Full-time, Part-time
Location
Dubai, United Arab Emirates
Department
Spa & Wellness, Front Office reception
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

JW Marriott Marquis Hotel Dubai

Dubai is a city of awe-inspiring ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm and now JW Marriott Marquis Hotel Dubai, it is a place where dreams come true. Our landmark 5-star hotel in Dubai is set to become one of the region's most desirable destinations, offering a spectrum of business facilities and 14 diverse dining options for the most discerning of travelers. We are a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, our 5-star hotel's height makes us the world’s tallest accommodation. Spread across two iconic towers, the spectacular hotel features exceptional event settings for celebrations of all kinds, an enticing array of relaxing recreational activities, and the sublime SARAY Spa and Health Club. Experience innovative luxury when you stay at one of the leading five-star hotels in Dubai.

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