[{{ $ctrl._job.status.name | translate}}] Guest Services Manager
Kanika Hotels & Resorts

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Job description

The Guest Services Manager plays a very special and important role. More than any other member of the team, you will be in a position to turn Kanika guests into Kanika friends and fans! It’s a challenge with many rewards from the guests themselves as well as from colleagues and the higher management.

So, if you are an outgoing and naturally hospitable person, this is a position that will appeal to you. And if you can also identify with the Kanika Spirit of service, professionalism, innovation, respect, integrity and teamwork, then we would like to hear from you.

What we expect from you:
-To escort educational groups on a tour of the hotel and provide relevant information folders;
-To be available and extend a warm, natural welcome and farewell to all hotel guests;
-To contact all regular and VIP guests upon arrival and maintain such contact at regular intervals.
-To assist all guests with their inquiries and concerns and solve any minor problems that may arise;
-To handle any guest complaints and queries whenever necessary;
-To offer guests suggestions that will make their stay more enjoyable;
-To process guest questionnaires and produce the monthly guest satisfaction report;
-To coordinate weekly welcome Management Cocktail Parties for guests.
-To promote and actively participate in all Public Relations activities.


Minimum Qualifications:
-Holder of a Hospitality Management, Public Relations or other related Diploma
-Minimum 3 years of experience in another 4 or 5 star hotel
-Warm personality with a guest-oriented approach
-A good team player who can support all departments
-Fluent in English and Greek. Any other languages will be considered as an advantage
-Advanced computer skills. Knowledge of the Fidelio Property System will be considered as an advantage
-EU Citizen or an EU Work Permit Holder
Job type
Fulltime job
Limassol, Cyprus
Guest Relations
English, German (optional), Greek (optional), Russian (optional)
Starting in
As soon as possible
Pay range
Competitive Package
Other benefits
13th Salary (100%), 14th Salary (20%), Bonus Scheme, Company Discounts, Loyalty Scheme, Medical Insurance, Provident Fund, Recognition Scheme

Kanika Hotels & Resorts

All Kanika Hotels are close to the beautiful Mediterranean Sea, they are all different in style to suit travellers and holiday-makers with taste, and they all have the Kanika promise of distinction. Quality, Service, Comfort and genuine Hospitality are the cornerstones of the Kanika Spirit of commitment, whilst innovation and continual improvement ensure that every visit is filled with pleasant surprises.

Team members are the backbone of the Group, they have the capacity to demonstrate a spirit of commitment, consistency and dynamism, who possess the know-how and who are willing to undergo continuous training.

The company has adopted a human approach to customer care, therefore mastering the ability to offer impeccable services. A fundamental principle followed by KANIKA Group is to always treat customers as part of a large family.

Kanika Hotels & Resorts operates the following four hotels & resorts in Cyprus:
• Alexander The Great Hotel in Paphos
• Olympic Lagoon Resort in Paphos
• Elias Beach Hotel in Limassol
• Olympic Lagoon Resort in Agia Napa

Alexander the Great Beach Hotel in Paphos welcomes you with a rejuvenated spirit that will appeal to all ages and exceed their expectations. From accommodation to leisure facilities, from gastronomy to entertainment, our seafront hotel with a sweeping panoramic view of the Paphos harbor and medieval castle is full of wonderful surprises for couples and families - both on the premises and all around. Take a closer look at ‘the Alexander’ and you will discover a superior 4-star hotel with 5-star facilities and a galaxy of wonderful experiences.

Olympic Lagoon Resort Paphos has become the most sensational luxury all-inclusive resort in Cyprus, purposely designed for couples in love and for families seeking truly happy holidays. With a choice of rooms and suites, themed pools, leisure facilities and tailored animation for families with children as well as adults only. This is where you will enjoy the well-known Cyprus hospitality at its best, in a captivating and guest-oriented resort setting.

Olympic Lagoon Resorts is an inspirational journey where you will enjoy wonderful experiences that evoke the greatest and most sensational feelings: Love, Happiness, Excitement, and Rejuvenation. The Olympic Lagoon Resort Ayia Napa is located 130 meters from the beautiful sands of the Blue Flag Awarded ‘Landa Golden Beach’. In addition to spacious and luxurious accommodation options across the resort’s 314 guest rooms and suites, you will find an all-new state-of-the-art indoor entertainment arena, new theme restaurants and theme bar, fitness center and spa.

The Elias Beach Hotel is a luxurious seafront hotel overlooking a ‘Blue Flag’ sandy beach in the ancient Amathus area, only a short drive from the entertainment area and city centre of the cosmopolitan town of Limassol. With a choice of different room types, a full range of indoor and outdoor leisure facilities and mixed entertainment programs, the Elias Beach ranks as a perfectly conceived, all-round resort that offers something for everyone. The combination of variety, quality, elegance and impeccable service have also made the Elias Beach Hotel, Limassol is a favorite destination for seaside weddings and honeymoons.

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