Executive Lounge Manager
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Expired

Executive Lounge Manager

About the job

Executive Lounge Manager
The incumbent in the position is responsible for managing the executive lounge Section and providing the highest professional services in accordance with Kempinski’s policies, procedures and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest.  
Key Responsibilities:
  • Communication of hotel & company philosophy and internal hotel representation.
  • Have an in-depth knowledge of the hotel and the geographical layout of the city/surroundings.
  • Be knowledgeable about all VIPs in-house, hotel functions, and special events.
  • Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
  • Welcome, facilitate and bid farewell to as many guests as possible.
  • Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
  • Liaise with FOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
  • Obtain as much information about a guest’s stay to be entered in the guest history.
  • Welcome visitors to the hotel, assist with general information, internal promotions and directions.
  • Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
  • Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
  • Perform special projects and related duties as assigned.
  • Walk throughout the hotel recognizing guests and engage with them appropriately.
  • Attend & participate in daily briefings as scheduled.
  • Report potential and existing hazards and rectified immediately.
  • Provide information to all guests regarding the services and possible internal promotions of the hotel.
  • Senior Management on any unusual circumstances that might affect guest service and expectation.
  • Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
  • Participate in training programmes.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

About you

  • Language required: English.

The company

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Ranked regularly as one of the most visited cities in the world with over 15 million visitors, Dubai is a cultural melting pot of tourists, locals and expats. Be at the heart of this bustling and innovative city as you join the Kempinski Hotel Mall of the Emirates team. Connected to the award-winning Mall of the Emirates, and offering a unique marriage of desert local and view of snow-filled slopes, the hotel is a destination celebrating the true essence of Emirati and European luxury hospitality.

Benefit from over 13 years of experience and working in one of the most iconic hotels in Dubai. With a dynamic team consisting of 350 employees from over 48 different countries, be part of a culture incepted for career development and growth. Venture around the world taking advantage of the exclusive employee rates at Kempinski Hotels & Resorts.

Craft your career, your way at Kempinski Hotel Mall of the Emirates.

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Expired

Executive Lounge Manager

Dubai, United Arab Emirates

Full-time, Indefinite

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