Reservations Agent
About the job
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- ollow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
- Department: Reservations
About you
- Language required: English.
The company
Situated on the world’s largest man-made island, Palm Jumeirah -- an iconic landmark and one of the most prestigious address in Dubai, Kempinski Hotel & Residences Palm Jumeirah is a luxury all-suite family resort that combines stylish, opulent living with unparalleled personal service, providing our guests with unforgettable experiences inspired by our proud European heritage.
Comprising of 244 luxurious suites, penthouses and villas, three restaurants and bars, a 1,200 sqm temperature-controlled outdoor pool with whirlpool loungers, a dedicated shaded pool for children, a supervised kids club, a 24-hour fitness centre, 500 metres of private beach and 5-acre lush gardens, the resort enjoys year-round sunshine and abundance of open-air spaces -- simply the perfect island sanctuary for you and your loved ones.
Guests can also enjoy a range of water sports, such as scuba diving, snorkelling, sailing, surfing yacht and fishing trips in the Arabian Gulf as well as children’s activities.
Last, but not least, the hotel also avails of first-class business and conferencing facilities, making it attractive not only to leisure travellers, but corporates and business travellers alike.
