Front Office Manager
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Front Office Manager

About the job

Responsible for the operations of the Reception, Concierge, PABX, Business Center while ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.

MAIN RESPONSIBILITIES

– Involvement in budget preparations and responsible for profit & loss.

– Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.

– Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.

– Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.

– Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.

– Conduct interviews with future employees.

– Identify training needs, develop and manage performance.

– Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.

– Manage all operational tasks as well as their respective delegation and follow-up.

– Carry out disciplinary actions in line with company procedures.

– Re-evaluate work flows to improve and optimize organisation.

– Implement and evaluate procedures and policies.

– Ensure clear communication within departments.

– Verify that all information requested by the local police authorities are adhered to and prepared accurately.

– Organize regular departmental meetings.

– Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

– Conduct daily walk through to ensure quality standards.

– Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action.

– Set short term and long term measurable objectives to continually improve service levels.

– Responsible for maintaining 85% scoring for LQA inspections.

– Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.

– Manager on Duty weekdays and weekends.

– Rooms Division responsibility in their absence.

– Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

About you

EDUCATION: 

- Hotel Management School/Courses

- Hotel apprenticeship

EXPERIENCE: To fill the position, the following is required:

- Eligible to work in European Union

- At least 2 years of relevant experience in a similar position in a luxury international hotel brand, or 3 years as Assistant Front Office Manager

- International experience in a 5 star property

LANGUAGE: Ability to work and communicate in a multinational environment:

- English – excellent oral and written skills

- Maltese, French, German, Italian - all beneficial

COMPETENCIES: Competencies needed to fill the position:

- Motivating, guiding and empowering

- Planning, organisational and analytical skills 

- Excellent communication skills

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Front Office:

- Very good knowledge of Microsoft Office applications

- Excellent Opera knowledge

INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

- People Oriented

- Passionate for European luxury

- Entrepreneurial

- Straightforward

- Excellent communication and interpersonal skills with superb presentation and grooming

- Strong management skills and ability to inspire those in others  

- Analytical and problem solving skills 

  • Language required: English.

The company

Set in a scenic valley amidst thirty thousand square metres of semi-tropical garden, the luxurious Kempinski Hotel San Lawrenz lies close to Dwejra Bay. As the only eco-certified hotel on Gozo, it provides a true hideaway resort for travellers seeking total privacy, rest and recreation.

Are you looking for a new challenge while enjoying life on Malta's beautiful sister island Gozo? Then apply today!

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Front Office Manager

San Lawrenz, Malta

Full-time, Indefinite

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