Training Manager
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Training Manager

About the job

Perfectly located in blissful countryside and surrounded by 30,000 square metres of beautiful hotel grounds and semi-tropical gardens, Kempinski Hotel San Lawrenz features 140 elegant rustic rooms and suites as well as a range of distinctive dining venues for all occasions and tastes.  Training Manager Kempinski Hotel San Lawrenz is looking for an experienced training professional to join our HR & Training team. In this role, you will be responsible for managing all aspects of training for the hotel including designing, supporting and implementing training strategies. Key Responsibilities:

  • Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
  • Analyse training needs and training effectiveness.
  • Create a training calendar reflecting the Kempinski training guidelines and the internal training needs.
  • Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
  • Plan, design and deliver training programmes.
  • Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages.
  • Coordinate external training and liaise proactively with training providers.
  • Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
  • Coach and train managers and Departmental Trainers to improve departmental performance. 
  • Work with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
  • Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution. 
  • Train and develop Training team members.
  • Identify potential training talent and propose and foster Master Trainer candidates.
  • Ensure that the hotel achieves the company key performance indicators for training engagement
  • Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
  • Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
  • Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year
  • Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

About you

Desired Skills & Qualifications:

  • Diploma in Training or other relevant qualification
  • At least two years experience working within a training environment, at manager or assistant manager level, ideally with a luxury hotel brand
  • Eligibility to work in the EU is a MUST
  • Excellent communication skills at all levels
  • Proactive approach with a high level of initiative 
  • Good computer skills including MS Office (Word, Powerpoint, Excel)
  • Ability to design training programmes/instructional design

  • Excellent written and spoken English
  • Knowledge of any other languages, especially Maltese, would be desirable

About Kempinski Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.  Embrace an experience as individual as you are!
  • Language required: English.

The company

Set in a scenic valley amidst thirty thousand square metres of semi-tropical garden, the luxurious Kempinski Hotel San Lawrenz lies close to Dwejra Bay. As the only eco-certified hotel on Gozo, it provides a true hideaway resort for travellers seeking total privacy, rest and recreation.

Are you looking for a new challenge while enjoying life on Malta's beautiful sister island Gozo? Then apply today!

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Training Manager

San Lawrenz, Malta

Full-time, Indefinite

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