[{{ $ctrl._job.status.name | translate}}] Room Attendant
Kempinski Residences & Suites Doha

Posted

Job description

Room Attendant
The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel.

Kempinski Residences & Suites, Doha 
Rising 62 storeys above the Arabian Gulf, the Kempinski Residences & Suites, Doha raises every benchmark set for luxury residences in Qatar. The panoramic views are accented by floor to ceiling windows in all 370 lavishly appointed residences and suites, while handpicked furnishings and fine décor further add to the allure of Kempinski

Key Responsibilities:
* Clean assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
* Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair. 
* Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.
* Keep informed of hotel product and service knowledge in order to answer guest questions. 
* Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc.  
* Write down on their assignment sheets relevant information for record purposes and possible future inquiries.  At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
* Verify the physical status of room and updates Order Taker of any discrepancies found.
* Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
* Provide the turn down service to assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.  Help control guest and cleaning supplies to save costs.
* Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
* Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair. 
* Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.
* Keep informed of hotel products and services knowledge in order to answer guest questions.

Requirements

Desired Skills & Qualifications:
NATIONALITY: Eligible for a working permit in country of hire
EDUCATION: Equivalent of Middle School Graduate preferable
EXPERIENCE: Previous hotel-related experience beneficial
COMPETENCIES:
* Attention to details
* Flexibility in terms of scheduling
TECHNICAL COMPETENCIES:
*   Physical ability to clean 13 rooms per day according to standards
*   Physical ability to push and pull the room attendant cart


About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Job type
Fulltime job
Location
Doha, Qatar
Department
Housekeeping
Languages
English
Starting in
As soon as possible
Latest start date
April 2018

Kempinski Hotel & Residences Doha

Marsa Malaz Kempinski, The Pearl - Doha will present 281 rooms, including 69 suites, 2 Presidential suites and 2 Royal suites. The hotel will feature a private beach and outdoor swimming pools, water sports facilities, yachts jetty, tennis courts and plush gardens and patios. The dining & entertainment options include 6 restaurants, a lounge café, a classy bar, a roof-top nightclub with large open-air terraces, as well as a pool restaurant and a healthy spa café. The 3000 sqm spa will feature more than 20 treatment rooms, a health club, indoor pool, exclusive female areas, beauty salons, sauna and steam rooms.

The new waterfront destination will feature superior meeting facilities including a 1100 sqm Grand Ballroom and 7 meeting rooms with separate entrance. The facilities also include a private suite, attached to the ballroom, ideal for VIP delegations or weddings.

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