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Kempinski
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Chinese Restaurant Manager – (in English)
About the job
- To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times , following Kempinski standards.
- To assure that the staff entertains the guests in the outlet.
- To maintain proper outlet cleanliness.
- To assist in maintaining responsibility for the set up and cleanliness of entire outlets at all times.
- To arrange furniture in the outlet area as needed.
- To assist in stocking and ordering all supplies and china-. silver- and glassware.
- To display beverage selection in an attractive manner.
- To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger and customer ledger.
- To process guest checks accurately.
- To ensure that the outlet is stocked with “mise-en-place” and kept clean and tidy at all times.
- To have thorough knowledge of how to handle intoxicated individuals.
- To have full knowledge of alcohol and liquor policies and regulations, and complies fully with them.
- To maintain the outlet reservation list, and check the bar reservations list frequently during the shift.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To establish and maintain a good customer relationship with all guests.
- To ensure that the outlet cashiering procedures are strictly adhered to.
- To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically.
- To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
- To assist in conducting monthly inventory checks on all operating equipment and supplies.
- To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
- To assist in the formulation of the Annual Operating Budget in determining outlets projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- To assist in analyzing the budget, and take action when required.
- To assist in the implementation of sales promotions and to take action to increase sales.
- To strictly adhere to the established operating expenses and that all costs are controlled.
- To maintain the Daily Log Book.
- To assist in planning the bar weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
- To maintain the outlets communication board.
- To submit all guest / staff incident reports.
- To report “Lost & Found” items and handle them in accordance to the Policy & Procedures.
- To seek actively to greet and seat guests upon arrival and departure, and ensure that they receive prompt, courteous and efficient service.
- To ensure that the outlet team projects a warm, professional, modern and trendy welcome image.
- To stay abreast of applicable liquor laws, hotel rules and restaurant limitations.
- To maintain a good contact and working relationship with staff in the outlet and all other departments.
- To attend and contribute to all hotel and departmental staff meetings and trainings.
- To fully support the Training Coordinator.
- To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standards operating procedures.
- To assign responsibilities to staff members, implementing multi-tasking and periodic performance checks.
- To assist in the planning the weekly working schedules to ensure that the outlets/sections are adequately staffed to handle the levels of business.
- Assist in the conducting of annual performance evaluations.
- To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
- Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
- To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within.
- Performs any other duties as assigned to him/her by management.
- Hospitality or Hotel Management Degree/Diploma
- CET4 level or above, good at oral and written English.
- 2-3 years experience in a five star hotel restaurant operation in similar position
- Be a good Team worker and positive cooperation
- Initiative,Adaptability/Flexibility
- Concern for Quality and Results Oriented
- Good at interpersonal Skills
- Customer Service Orientation
- Good at computer and Microsoft operation.
Organization: Kempinski Hotels
Location: Kempinski Hotel Suzhou China
Job Type: Regular
Job Level:
Schedule: Full-time
Job Posting: Nov 12, 2019
Unposting Date: N/A
Job Number: 190002HX
- Department: F&B Management
Closed
Chinese Restaurant Manager – (in English)
Full-time, Indefinite
Start Date:
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