Doorman – (in English)
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Doorman – (in English)

Kempinski

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Doorman – (in English)

About the job



Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites. 

Doorman

The incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.

Key Responsibilities:

  • Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
  • Escort guests to their room.  For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.
  • Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
  • Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction.  Follow up when necessary.
  • Collect luggage from guest rooms and keep them in a secure area until guest departure. 
  • Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
  • Upon requests, store guest luggage into the luggage storage room. Handles all luggage with care. 
  • Maintain cleanliness and tidiness of luggage storage room.


Desired Skills & Qualifications:

  • Worked in the service industry
  • Has logistical knowledge
  • Local language – excellent oral and written skills (as applicable)
  • English – good oral and written skills
  • Additional language - beneficial
  • Good physical conditions
  • Positive and outgoing
  • Good welcoming/communication skills


About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!

Organization: Kempinski Hotels

Location: Marsa Malaz Kempinski The Pearl Doha

Job Type: Regular

Job Level:

Schedule: Full-time

Job Posting: Dec 05, 2020

Unposting Date: Jul 30, 2021

Job Number: 200001EC

Closed

Doorman – (in English)

Doha, Qatar

Full-time, Indefinite

Start Date:

Latest start date:

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