Floor Supervisor 楼层主管 – (in Chinese)
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Floor Supervisor 楼层主管 – (in Chinese)

Kempinski

Posted

Expired

Floor Supervisor 楼层主管 – (in Chinese)

About the job



JOB DESCRIPTION

JOB TITLE                      :           Floor Supervisor





      职位名称                                      楼层主管

DEPARTMENT              :           Housekeeping

      部门                                              客房部

HOTEL / UNIT                :           Grand Kempinski Hotel Shanghai

      酒店                                              上海凯宾斯基大酒店

REPORTS TO                :           Executive Housekeeper/Assistant Executive Housekeeper

      上级                                              行政总管家/行政副管家

SCOPE





范围

The incumbent in this position is responsible for supervising the cleaning and maintenance operations on the floors assigned to him/her.  Depending on occupancy and number of supervisors available may have up to X to X floors assigned with X room attendants working on each floors.  Each room attendant is to clean guest rooms, corridors and pantries in accordance with the procedures and standards established by the hotel.

本职位负责监督分配楼层清洗和维护工作给他/她。根据现有的主管数量分配到不同的楼层和每层X位客房服务员。每个房间的服务员必须根据酒店程序和标准清洁客房,走廊和食品储藏室。



 





 



OVERALL OBJECTIVES





职位目标任务

The job of Floor Supervisor is executed satisfactorily when:

      Room Attendants on their respective floors are supervised effectively.有效的管理监督每层的客房服务员。

      Hygiene standards are strictly monitored and followed.

      LQA (Leading Quality Assurance) audit results are 85% and above.

LQA(领先的质量保证)评估结果保持在85%及以上



 





 



MAIN RESPONSIBILITIES





主要工作职责

      Supervise the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and oversee that occupied rooms are serviced and that check out rooms are serviced based on the arrival time of the next guest.

    Inspect occupied and non-occupied guest rooms and take corrective measures in order to meet Kempinski standards in terms of cleanliness, maintenance and supplies.  Also check that housekeeping equipments are given proper care and maintenance whilst being used.

      Carry out on the job training and be responsible for grooming and conduct standards of the room attendants on their assigned floors. Motivate staff to bring about excellent performance.  Participate in the evaluation of staff performance once year.

      Keep updated records of furniture movement and cleaning schedules of their section.

      Stay informed about hotel products and services knowledge in order to answer guest questions.

      Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc. 

      At the end of shift, do a handover reporting special attention guests, room status discrepancy, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction. 

      Verify that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses.

      Sign in and out master keys and pagers in housekeeping office and ensure that all keys are returned.

      Schedule general cleaning of 1 room per Room Attendant per day, and assist on scheduled cleaning on low occupancy.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.





根据酒店的业务需求,额外的工作职责和任务可能在任何时间被添加。





JOB DESCRIPTION

JOB TITLE                      :           Floor Supervisor





      职位名称                                      楼层主管

DEPARTMENT              :           Housekeeping

      部门                                              客房部

HOTEL / UNIT                :           Grand Kempinski Hotel Shanghai

      酒店                                              上海凯宾斯基大酒店

REPORTS TO                :           Executive Housekeeper/Assistant Executive Housekeeper

      上级                                              行政总管家/行政副管家

SCOPE





范围

The incumbent in this position is responsible for supervising the cleaning and maintenance operations on the floors assigned to him/her.  Depending on occupancy and number of supervisors available may have up to X to X floors assigned with X room attendants working on each floors.  Each room attendant is to clean guest rooms, corridors and pantries in accordance with the procedures and standards established by the hotel.

本职位负责监督分配楼层清洗和维护工作给他/她。根据现有的主管数量分配到不同的楼层和每层X位客房服务员。每个房间的服务员必须根据酒店程序和标准清洁客房,走廊和食品储藏室。



 





 



OVERALL OBJECTIVES





职位目标任务

The job of Floor Supervisor is executed satisfactorily when:

      Room Attendants on their respective floors are supervised effectively.有效的管理监督每层的客房服务员。

      Hygiene standards are strictly monitored and followed.

      LQA (Leading Quality Assurance) audit results are 85% and above.

LQA(领先的质量保证)评估结果保持在85%及以上



 





 



MAIN RESPONSIBILITIES





主要工作职责

      Supervise the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and oversee that occupied rooms are serviced and that check out rooms are serviced based on the arrival time of the next guest.

    Inspect occupied and non-occupied guest rooms and take corrective measures in order to meet Kempinski standards in terms of cleanliness, maintenance and supplies.  Also check that housekeeping equipments are given proper care and maintenance whilst being used.

      Carry out on the job training and be responsible for grooming and conduct standards of the room attendants on their assigned floors. Motivate staff to bring about excellent performance.  Participate in the evaluation of staff performance once year.

      Keep updated records of furniture movement and cleaning schedules of their section.

      Stay informed about hotel products and services knowledge in order to answer guest questions.

      Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc. 

      At the end of shift, do a handover reporting special attention guests, room status discrepancy, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction. 

      Verify that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses.

      Sign in and out master keys and pagers in housekeeping office and ensure that all keys are returned.

      Schedule general cleaning of 1 room per Room Attendant per day, and assist on scheduled cleaning on low occupancy.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.





根据酒店的业务需求,额外的工作职责和任务可能在任何时间被添加。





Organization: Kempinski Hotels

Location: Grand Kempinski Hotel Shanghai China

Job Type: Regular

Job Level:

Schedule: Full-time

Job Posting: Feb 25, 2021

Unposting Date: N/A

Job Number: 170000CV

Expired

Floor Supervisor 楼层主管 – (in Chinese)

Shanghai, China

Full-time, Indefinite

Start Date:

Latest start date:

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