Spa Manager – (in English)

[{{ $ctrl._job.status.name | translate}}] Spa Manager – (in English)
Kempinski

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Job description



Located on the famous Baie Lazare, in the exclusive south-end of Mahé Island, Kempinski Seychelles Resort Baie Lazare offers guests round-the-clock expertise, dedication and unmatched Creole hospitality in dazzling surroundings of untouched, natural beauty. This beachfront paradise, nestled in a secluded bay at the foothills of a magnificent mountain range, offers a private haven for romantics at heart, an activity-packed family getaway or the perfect destination for corporate gatherings and events.

Spa Manager

To take 100% responsibility for managing a successful Kempinski The Spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with Kempinski The Spas vision, core values & all related brand standards, procedures & policies.

This includes reporting effectively to the relevant Resense Operations Manager and executing Resense directives and liaising positively with the Hotel General Manager and the Hotel Team.  Please note, in the rare event of any confusion between directives of Resense and any level of hotel management, the Spa Manager must refer the issue to the Resense Operations Manager.

Key Responsibilities

Operating:

•     Communicate effectively within the spa team as well as with guests and other hotel departments.

•     Mentor staff for professional growth.



Finance:

•    Uphold and deliver the Kempinski The Spa brand vision – the luxury

•    Supervise daily spa operations and liaise with department heads to ensure routines,

standards are upheld.cleanliness, maintenance and service

•    Provide a service that is individual, spontaneous, personal and genuine.

This requires a very high level of communication and social skills and to take responsibility

for the whole team.

• Operate and ensure the entire team operates in accordance with Kempinski The Spa’s Standard Operating Procedures, Policies& Forms Manuals; and the Kempinski

SOP’s, policies & manuals.

•    Resolve customer’s disputes and/or complaints immediately and report appropriately in accordance with Kempinski & Kempinski The

Spas SOP’s. Ensure safety and security for spa guests and staff.

•    Create & maintain an efficient maintenance program for the Spa and equipment to ensure it is maintained to Kempinski TheSpas and Kempinski 5 star

standards.

•    Drive efficient employee scheduling and co-ordination; including vacation planning.

•    Kempinski The Spa, Kempinski and spa orientation for new employees and trainees.

•     Implement and uphold the company

Health & Safety policy.

•   Monthly goal setting and actively include team in goal creating, planning and follow up, including reporting results to the team.

•   Strategic and training planning & implementation.

•   Yearly, monthly, weekly planning and coordinating with other hotel

departments.

•   Drive revenue for the spa whilst controlling the costs, thus maximising

profitability.

•   Manage the financial budget and control costs and liaise with Resense

Operations Manager and Hotel Financial Controller. .

•  Critically review costs each month to ensure they are appropriate for the spa and raise any inconsistencies with Resense Operations

Manager.

Desired skills and qualifications

  • Proven spa performance in 5 star spas.
  • A Leader
  • Responsible and attention to detail.
  • Strong communication skills.
  • Highly competent understanding of P&L’s and KPI’s.
  • Ability to communicate with GM’s in a direct and non-spa fashion.
  • Can ‘lead’ at team to deliver a superior spa experience.
  • Positive and ‘can-do’ attitude.
  • Limitless energy and personal motivation to succeed.
  • Ability to direct people and issue instructions.
  • Likable personality that can ‘connect’ with guests.
  • Detailed and follows up.
  • Empathy and understanding of spa therapists.
  • Respect for value of all team members including therapists, attendants, receptionists and fitness members.
  • Sales ability.
  •  A leader
  • Proven spa performance in 5 star spas
  • Responsible and attention to detail.
  • Strong communication skills.
  • Highly competent understanding of P&L’s and KPI’s
  • Ability to communicate with GM’s in a direct and non-spa fashion.
  • Can ‘lead’ at team to deliver a superior spa experience.
  • Positive and ‘can-do’ attitude.
  • Limitless energy and personal motivation to succeed.
  • Ability to direct people and issue instructions.
  • Likable personality that can ‘connect’ with guests.
  • Detailed and follows up.
  • Empathy and understanding of spa therapists.
  • Respect for value of all team members including therapists, attendants, receptionists and fitness members.
  • Sales ability.
  • Beauty/spa therapist qualification (an advantage)
  • Experience with Advanced Cosmetology (an advantage)
  • Business administration qualification
  • Qualifications in Natural Medicine (an advantage)
  • Knowledge of Natural Therapies
  • Five (5) years spa management experience in an international standard spa.
  • Operations management.
  • Financial reporting.
  • Human resource management.
  • Public relations and marketing.
  • Retail management.
  • Customer service.
  • Computer literate. (advanced level)
  • Business writing.


About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Discover a career crafted by you!

Organization: Kempinski Hotels

Location: Kempinski Seychelles Resort Baie Lazare

Job Type: Regular

Job Level: Manager/Senior Specialist

Schedule: Full-time

Job Posting: Oct 31, 2020

Unposting Date: N/A

Job Number: 200001IK

Details

Job type
Full-time
Location
Baie Lazare, Seychelles
Department
Spa & Wellness, Spa
Starting in
As soon as possible
Duration of the contract
Indefinite

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