Concierge

[{{ $ctrl._job.status.name | translate}}] Concierge
Kimpton outside the Americas

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Job description

Description

About us

Kimpton enchants our guests through a mix of boutique destinations bound together by warm, genuine service, superlative style, distinctive perks, and addictive industry irreverence. Kimpton Fitzroy London has 334 beautifully designed guest rooms and suites complete with its own unique Restaurants & Bars. Kimpton Fitzroy London is the European Flagship for the group and is proud to be part of the IHG family. IHG, with over 5000 Hotels around the world, has an exceptional approach to hospitality with world-class training and development opportunities and a significant focus on internal promotion including opportunities for international transfers.

Our mission is to be the best-loved hospitality company.

Your day to day
  • Providing a warm welcome for all guests and anticipating their needs throughout their stay
  • Having exceptional knowledge of the local area, competitor hotels and what is going on within the city at any time
  • Having a strong knowledge of excursions on offer in London and the UK
  • Actioning guest requests to the highest standards, always keeping the brand values in mind with each guest interaction
  • Maintaining a warm and friendly manner with each interaction, whilst ensuring efficiency during busy periods at the concierge desk
  • Arranging transportation for guests as requested, using recommended transportation companies that are in line with the Principal brand
  • Ensure luggage is handled according to standards, appropriately logged and placed in rooms for arrivals, departures, and long term storage
  • Supporting Junior Concierge and Guest Relations team
What we need from you
  • Have a distinctive blend of confidence and personality to help give our guests an unforgettable experience
  • Be capable of making Intuitive decisions in favour of the guest and maintain the highest standards of service
  • Have previous experience in a similar role in 5* hotel within the London market
  • Need a strong command of the English language
  • Ideally have a knowledge of Opera
  • Ability to remain calm whilst working under pressure
What we offer
  • 28 days holiday each year, including bank holidays, this increases annually up to a maximum of 33 days
  • Excellent employee recognition programmes
  • Discounted international room rates for yourself, family and friends
  • Refer a friend bonus
  • Vast range of learning and development programmes
  • Opportunities for promotion and transfer across the group
  • Meals whilst on duty
  • Uniform provided

Requirements

See description

Job type
Full-time
Location
London, United Kingdom
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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