About the job
PLEASE NOTE THAT THE ROLE IS BASED IN THE BEAUTIFUL CAYMAN ISLANDS.
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Lead all aspects of all Front Office bell operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon arrival and departure and provide 5 star service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.
Some of your responsibilities include:
Lead the day to day operations of the bell and valet department
Effectively communicate the goals and objectives of each day to the team
Train, coach and mentor the team members of the bell and valet department
Scheduling and planning of operation and large group arrival and departures
Assist with interviewing new hires.
Prepare and conduct departmental meetings
Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
Maintain professional contact via telephone with all other hotel departments.
Maintain cleanliness, organization of front drive and bell closet.
Ensure all employees complete their duties before departing, that they are posted at their stations on time.