Resident Manager - KSL

[{{ $ | translate}}] Resident Manager - KSL
Kowloon Shangri-La, Hong Kong


Job description

Kowloon Shangri-La, Hong Kong


The award-winning Kowloon Shangri-La, Hong Kong is conveniently located in the heart of the commercial and shopping district of Tsim Sha Tsui East with major transportation facilities, including the Mass Transit Railway, at its doorstep. The hotel features 688 guestrooms which are amongst the largest in town, with floor-to-ceiling bay windows affording breathtaking Victoria Harbour views or city vistas. The hotel has 7 distinguished and sophisticated restaurants, lounge and bar, including the Michelin two-starred Shang Palace Chinese restaurant, Angelini Italian restaurant and Nadaman Japanese restaurant. Additionally, the fully equipped Health Club and Business Centre addresses physical fitness and office needs.


We are currently looking for an experienced Resident Manager to join us. It takes a very special kind of person to work at Shangri-La. If you are an inspiring leader who places our people and our brand at the heart of all their decisions while delivering a superior guest experience; you are the right person for this role.


 How you’ll contribute to the team:
  • Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest experience
  • Handle every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient and effective business
  • Build a fun atmosphere and ensure a highly personalised and locally inspired guest experience
  • Lead and encourage the team by understanding their individual needs and working with them in an approachable way
  • Work closely and effectively with the General Manager to drive strategic projects, revenue and financial goals
  • Effectively manage costs, expenses, wastage, breakages, security and stock control whilst maintaining operational service levels to improve profitability in line with flow-through targets
  • Perform duties of the General Manager in their absence and perform other duties as required
What you will need to be considered:
  • A diploma and/or undergraduate degree in related disciplines
  • Ideally more than 10 years of experience in hospitality industry across multiple functions
  • Strong leadership and business acumen
  • Ability to strategize based on market demand periods to maximize revenue opportunities
  • Knowledge in hotel management best practices and relevant laws and guidelines
  • Enthusiastic and dedicated with an eye for details
  • Service-oriented and well-organized with strong sense of responsibility
  • Excellent communication skills



See description

Job type
Tsim Sha Tsui East, Hong Kong
Starting in
As soon as possible
Contract duration

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