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Job description

Job Summary
     Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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Job type
Fulltime job
Dubai, United Arab Emirates
Rooms division
Starting in
As soon as possible

La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection

La Ville Hotel & Suites is a boutique hotel experience found in the heart of CITY WALK, Dubai’s new urban living destination. Part of the Autograph Collection, this distinctive low rise property offers a unique and relaxed vibe amongst the metropolis of the city. Stylish, iconic architecture celebrates open spaces, providing a sociable setting for guests to meet and mingle or simply a refreshing place to breathe.

At the heart of a growing neighbourhood, an inclusive atmosphere awaits you at La Ville Hotel & Suites, where guests can rely on a warm and personalized service. Dining includes surprising cosmopolitan and social experiences, tailored to individual preferences and moods. For the sophisticated experience seeker, frequent traveler or stylish socialite looking for a lively urban setting, New Horizons will appear at La Ville.

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