Supervisor-Front Desk
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Supervisor-Front Desk

About the job

Where details play a leading role to deliver uniqueness, where creativity is the main character to create experiences informed by unique perspectives on design, craft and hospitality – Autograph Collection is the place for unconventional hotel experiences. If you want to be part of something Exactly Like Nothing Else, you are ready to join the La Ville Hotel & Suites City Walk Dubai Autograph Collection and champion individuality.

Job Summary
 
     Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About you

See description
  • Language required: English.

The company

La Ville Hotel & Suites is a boutique hotel experience found in the heart of CITY WALK, Dubai’s new urban living destination. Part of the Autograph Collection, this distinctive low rise property offers a unique and relaxed vibe amongst the metropolis of the city. Stylish, iconic architecture celebrates open spaces, providing a sociable setting for guests to meet and mingle or simply a refreshing place to breathe.

At the heart of a growing neighbourhood, an inclusive atmosphere awaits you at La Ville Hotel & Suites, where guests can rely on a warm and personalized service. Dining includes surprising cosmopolitan and social experiences, tailored to individual preferences and moods. For the sophisticated experience seeker, frequent traveler or stylish socialite looking for a lively urban setting, New Horizons will appear at La Ville.

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Supervisor-Front Desk

Dubai, United Arab Emirates

Full-time, Indefinite

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