Front Desk Agent
About the job
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Having an experience in similar position for at least 2 years with a great deal interpersonal skills and good level in of physical fitness.
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Strong Communication skills (verbal, listening, writing)
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Pro-active and reliable
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Able to work alone and within a team
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PMS knowledge, Guestware, Microsoft office and other operating systems.
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Outgoing personality and outstanding guest service skills.
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Welcome all guests with a smile and maintain a professional approach at all times.
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Be knowledgeable about daily hotel operations, check daily event sheet , bulletin boards and be up to date with all changes, new procedure and events.
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Have knowledge of hotel rates, package and discounts.
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Be knowledgeable and promote the Marriott rewards program.
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Keep yourself informed with all VIP arrivals.
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Be flexible in regard to work schedule
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Ensure that all guests are communicated with the credit policy and procedures upon check-in.
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Take initiative through empowerment to ensure complete guest satisfaction.
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Handle mail and messages properly and on confidential basis.
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Ensure that all guest problems are resolved by using “Guest Response Program”
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Assist a fellow associates in their Job to ensure that all are done on time.
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Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
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Have knowledge about the city, the local area and attraction to provide the guests with all requested information.
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Make sure to work with various departments for accurate delivery of guest amenities
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Share, announce and display all VIP arrivals and introduce brief information about guests.
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Be aware of the front desk operations and help front desk associates when needed
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Report any unusual occurrences or requests to the manager, supervisor.
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Be familiar with the AM, PM and night check list to ensure smooth daily operations.
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Ability to deal with the public in a professional and courteous manner.
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Ability to communicate with all managers, supervisors and fellow associates.
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Ensure the proper safety instructions are given before operating any equipment.
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Be aware of the Marriott brand standards and follow the thoroughly
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Ensure that daily banking procedures are followed and performed as per the standards
- Department: Reception Rooms division
About you
- Language required: English.
The company
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun.
Part of the Autograph Collection of Marriott this amazing hotel will offer five food and beverage outlets, several Outdoor pools and a Lazy River, a Spa & Health Club, Luna & Nova Kids & Teen as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands (the Lapita movement). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.