[{{ $ctrl._job.status.name | translate}}] Front Office Manager
Lapita, Dubai Parks and Resorts, Autograph Collection Hotels

Posted

Job description

Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Job Summary  
Responsible for all front office functions and staff.  Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.  As a department head, directs and works with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures.  Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.
 
Candidate Profile
Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
Job Specific
  • Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
  • Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance,  feedback, and individual coaching when needed.
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
  • Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
  • Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
  • Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
  • Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance.
  • Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
  • Managing Daily Operations of the area or department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Requirements

See description

Job type
Fulltime job
Location
Dubai, United Arab Emirates
Department
Rooms division
Languages
English
Starting in
As soon as possible

Lapita, Dubai Parks and Resorts, Autograph Collection Hotels

Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun.

Part of the Autograph Collection of Marriott this amazing hotel will offer five food and beverage outlets, several Outdoor pools and a Lazy River, a Spa & Health Club, Luna & Nova Kids & Teen as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands (the Lapita movement). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

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