[{{ $ctrl._job.status.name | translate}}] Front Office reception Trainee
Le Châtelain Boutique Hotel

Posted
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Job description

The receptionist is the first contact person the customer meets in the hotel. The receptionist is mainly in charge of greeting and welcoming the guest when he arrives, what correspond to the first touch point of the guest experience. This function is very important as the receptionist is the reference of the customer and an answer to any question, interrogation or request. He assists them with any problems during their stay. The receptionist follows the guest in each step of his stay, night and day, from his arrival to his departure.

Requirements

- Make the check in and check out, give the magnetic cards to the guests
- Assist the guests when they leave
- Prepare the bills and make the payments
- Register arrivals and departures
- Manage the reservation schedule
- Receives calls and transfer them to the right contact person in the hotel
- Answer emails or transfer them to the right recipients in the hotel
- Ensuring the guests’ needs are met at each step of his stay
- Answer to any question of the guest
- Satisfy any request the customer can have
- Advice the guest about the nice place to visit, the curiosities, the museums, bars, restaurants…
- Storing the valuables of the guests, their luggage, coats or anything else.
- Provide wake-up calls for guests in the morning if necessary
- Arrange transportation for a guest's off-site visits.
- Call the cab on request
Job type
Internship
Location
Brussels, Belgium
Department
Front Office reception
Languages
English (optional), French (optional)
Starting in
As soon as possible
Duration
6 months
Pay range
EUR 310-500 / month
Other benefits
Free meals during the shift

Le Châtelain Boutique Hotel

Experience the exclusive ambiance, private setting, and unparalleled personal service that distinguish Le Chatelain, a luxury Brussels Hotel.

Le Chatelain strikes the perfect balance between gracious hospitality, exceptional comfort and State-of-the-Art technology. It offers a full range of technological facilities while remaining traditional in one respect: it still clings steadfastly to traditional ideas of hospitality: personal care for every guest. This luxury 5 Star hotel emphasizes personalized service and attention to detail.

The hotel offers 107 ample and fully soundproofed rooms and suites that have been especially designed and abundantly equipped so as to meet and even surpass your highest expectations of comfort, privacy and security. All rooms are luxuriously spacious, with vast and richly appointed bathrooms, elegently furnished and endowed with the most innovative conveniences.

Le Chatelain is ideally located just off the stylish Avenue Louise, benefiting from calm and secluded atmosphere yet situated adjacent to the city's business and financial district.

The excellent location in Central Brussels, the varied range of choices in sophisticated dining and leisure, an enchanting garden and a superbly equipped top floor Fitness Centre further contribute to the unparalleled charm of your Brussels' "home suite home".

Hotel Highlights
- 5 star Brussels Hotel
- Brussels Premier Boutique Style Business Hotel with Personal Service and care
- 107 luxurious spacious rooms and suites
- Dining, fitness, exquisite garden and courtyard, 24h Worldwide Concierge Services, internet and wi-fi access, limousine service, indoor parking
- Central Brussels location, next to avenue Louise and Place du Chatelain, close to all public transports, entertainment, museums, shopping, business and commercial districts
- Full conference and Meeting Facilities

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