[{{ $ctrl._job.status.name | translate}}] Night auditor
Le Châtelain Boutique Hotel

Posted

Job description

Job objective

The night auditor is a key member of the front office responsible for the overnight operations of the hotel. He is the guest's first interaction with Le Châtelain Boutique Hôtel. He is responsible for providing a warm welcome to clients, ensuring the security of the building and the guests, and contributing to all paperwork of his service.

Duties and responsabilities

- Do the late check-in, give the magnetic cards to the clients
- Inform guests about the formalities, any special conditions relating to their stay and the services available
- Prepare invoices and make the payments
- Verify revenue is accurately balanced, follow up on any discrepancies
- Do the early check-out
- Make reservations
- Answer the telephone
- Stock supplies at front desk for the following day
- Ensure the security of guests and the building
- Anticipate and address guest's service needs
- Follow up any customer requests (wake-up calls, taxi, breakfast room service etc.)
- Handle any guest complaints and/or remarks
- Ensure application of the hotel's security regulations

Requirements

Profile and qualities

- Good communication capabilities (written and spoken)
- Reactivity
- Adaptability and flexibility
- Ability to work autonomously
- Well-organized
- Open-minded
- Tolerance and respect of his peers (culture, religion, nationality)
- Politeness and courtesy
- Excellent presentation
- Self-control and calm
- Fluent in French and English, another language is an asset
Job type
Fulltime job
Location
Brussels, Belgium
Department
Front Office reception
Languages
English, French
Starting in
As soon as possible

Le Châtelain Boutique Hotel

Experience the exclusive ambiance, private setting, and unparalleled personal service that distinguish Le Chatelain, a luxury Brussels Hotel.

Le Chatelain strikes the perfect balance between gracious hospitality, exceptional comfort and State-of-the-Art technology. It offers a full range of technological facilities while remaining traditional in one respect: it still clings steadfastly to traditional ideas of hospitality: personal care for every guest. This luxury 5 Star hotel emphasizes personalized service and attention to detail.

The hotel offers 107 ample and fully soundproofed rooms and suites that have been especially designed and abundantly equipped so as to meet and even surpass your highest expectations of comfort, privacy and security. All rooms are luxuriously spacious, with vast and richly appointed bathrooms, elegently furnished and endowed with the most innovative conveniences.

Le Chatelain is ideally located just off the stylish Avenue Louise, benefiting from calm and secluded atmosphere yet situated adjacent to the city's business and financial district.

The excellent location in Central Brussels, the varied range of choices in sophisticated dining and leisure, an enchanting garden and a superbly equipped top floor Fitness Centre further contribute to the unparalleled charm of your Brussels' "home suite home".

Hotel Highlights
- 5 star Brussels Hotel
- Brussels Premier Boutique Style Business Hotel with Personal Service and care
- 107 luxurious spacious rooms and suites
- Dining, fitness, exquisite garden and courtyard, 24h Worldwide Concierge Services, internet and wi-fi access, limousine service, indoor parking
- Central Brussels location, next to avenue Louise and Place du Chatelain, close to all public transports, entertainment, museums, shopping, business and commercial districts
- Full conference and Meeting Facilities

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