Front Office Associate

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Le Méridien Nagpur

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Job description

Le Meridien Nagpur, offers unique experiences in every one of its stylish guest rooms & suites. Warm earth tones in addition to the luxurious sitting & work areas create an inviting ambiance for our guest to experience & enjoy.
Our Guest Experience 132 elegant rooms and suites promising the ultimate in chic comfort. With local city views and the exquisitely plush, signature Le Meridien bed, our spaces are designed to awaken the senses. Our curious guest could also indulge in lip smacking Zero Mile flavors which are local favorites.  
Le Meridien is an upscale, design-focused international hotel brand with a European perspective which is owned by Marriott International which is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. It has more than 6000 plus properties in over 110 countries and territories around the world with new portfolio of 30 brands making it the world's largest hotel company.
Le Meridien unlocks each destination and promises discovery moments at every turn. The brand inspires curious and creative minded travelers to experience their surrounding with eyes wide open & senses engaged. Le Meridien continues to grow internationally, attracting curious and creative-minded travelers drawn by the promise of discovery.
 
 
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer.  Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service.  We provide original, chic and memorable service and experiences that inspire guests to unlock the destination.  We’re looking for curious, creative and well-informed people to join our team.  If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
 
 
 

Job Summary
 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Nagpur, India
Department
Rooms division
Starting in
As soon as possible

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