WE ARE NOW RECRUITING A PASSIONATE AND TALENTED GUEST RELATIONS EXECUTIVE
a Guest Relations Executive at Le Méridien Piccadilly, I am the voice of the
hotel and the organisation as well as being a key person who can shape the
overall ‘guest experience’ before, during and after the guest’s stay.
Essentially, it is my job to ensure that memories are created for all our guests and customers; this can be from when they first contact our hotel to make a reservation or to ask any general information, during their entire time with us and also after they leave as they might request for billing clarification. While guests will notice the surroundings of the hotel, it is the personal interactions they will remember and this is at the centre of my role.
During the day I deal with some of our most valued and high profile guests, helping them check in or helping them with any queries or requests they may have. I report directly into the Guest Relations Manager and work alongside many other hotel departments according to our guests requirements.
not just dealing with problems as people might expect, I am often involved in
other projects that help drive the guest experience or other aspects of the
business. This can include anything from updating guests’ profiles and
registration cards to ensure a memorable arrival experience, to enrolling
guests into our excellent loyalty program, to contacting our guests to ensure
their requests were dealt with in timely manner and at their complete
satisfaction, to participating in department events we hold for the guests.
possibilities really are endless. It is of my utmost importance to assure our
guests safety and security at all time, promptly responding to any requests
that are made or realised. Following procedures and policies is equally
important, as we are a small team and need to be well organised.
Being an excellent communicator is essential to the role as it helps building a lasting rapport with the guests each time they visit; I get real satisfaction when guests thank me personally for checking their request was taken care of promptly. Working in Central London means we get a very diverse mix of guests so we are always having to ‘flex our style’ and no two days are ever the same.
We are always receiving extra training and coaching which is great and helps me perform to the best of my abilities.
I love working as part of the team, knowing we help build memories for guests and making their stays extra special when ever they visit.
Enjoy a variety of benefits including meals in our Staff Restaurants to laundry and dry cleaning service, childcare, optical, and dental plans to name a few… last but not least, discover the world thanks to our discounted hotel rates when travelling and staying in one of our Marriott Properties.
- Job type
- London, United Kingdom
- Rooms division
- Starting in
- As soon as possible
- Contract duration
Marriott London Complex
Marriott London Complex hotels encompassing The Park Tower Knightsbridge, a Luxury Collection Hotel, Le Méridien Piccadilly, Sheraton Grand London Park Lane Hotel, W London Leicester Square and Aloft London Excel.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.