Reservation Agent
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Expired

Reservation Agent

About the job

The Leonardo Hotel Milan City Center is looking for a/n :

RESERVATION AGENT ( M / F / D )

Your main duties:

responsible for the smoothly running process at the reservation department
ensure the high standard of service quality
professional acceptance and handling of individual and group reservations
competent advice of our guests by telephone and in written form
information about the different booking opportunities
cooperation with the reception of the respective hotels
collaboration with the central accounting team regarding the clarification of accounting differences
complaint management
  • personal development with the growth of our company and many career opportunities, network all over Europe, being connected via our internal social media platform LEAPP, training and development programs of our Leonardo Academy, bonus systems, employee and family & friends discounts for accomodation and F&B in all 190 hotels of the Fattal Group, employee meals in our canteens, low hierarchy, respectful and open-minded company philosophy and of course fun in your team because we have the #bestteamsever and our teams share with us on LEAPP #thisiswhyilovemyjob
  • Department: Reservations

About you

Your profile:

bachelor’s degree in Hotel Management or Tourism studies
at least 1-2 years experience preferably in a reservation department
very friendly, communicative and highly guest-oriented personality
team-minded, flexible and stress resistant
confident in using MS-Office
very good Italian and English knowledge (written and spoken), further languages are an advantage
identification with our core values: naturalness, individuality and personal commitment
  • Languages required: Italian and English.

The company

LEONARDO HOTELS CENTRAL EUROPE, headquartered in Berlin, is responsible for the hotel portfolio in Germany, Austria, Switzerland, Poland, Czech Republic, Hungary, Spain and Italy. The brand family consists of: Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels and NYX Hotels by Leonardo Hotels.

In keeping with the company credo "feeling good" the individual character is made discernible in all Leonardo properties. High quality and service standards, stylish interior design with regional flair and artistic details are the core aspects that characterise the hotels and make them appealing for business and leisure travelers.

Leonardo Hotels Central Europe is part of the Fattal Hotel Group, which was founded in 1998 by David Fattal. It is one of the fastest growing hotel chains in Europe and Israel and operates 200+ hotels with 40,000+ rooms in 100+ destinations and 18 countries. The brand portfolio includes: Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels, NYX Hotels by Leonardo Hotels, Jurys Inn, Apollo Hotels and Herods. The Israeli hotel group is listed on the Tel Aviv Stock Exchange (TASE).

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Expired

Reservation Agent

Milan, Italy

Full-time, Indefinite

Start Date:

Latest start date:

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