Reservations Supervisor
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Reservations Supervisor

Leonardo Royal Hotel Amsterdam

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Reservations Supervisor

About the job

Do you love Pre-Openings? Join us at Leonardo Royal Hotel Amsterdam as our Reservations Supervisor!

Your career at Leonardo Hotels
Leonardo Hotels is the European division of Fattal Hotel Group, founded by David Fattal in Israel. The Hotels are present in Israel and Europe with over 190 hotels in more than 100 destinations. All these hotels have their own regional character, local flair and their own design identity, addressing all individual needs. All according to the company’s credo of »feeling good« and providing 100% guest satisfaction. The Leonardo Hotels umbrella brand consists of the »Leonardo Hotels«, »Leonardo Royal Hotels«, »Leonardo Boutique Hotels«, »NYX Hotels« brands, as well as »The Jurys Inn« and »Apollo Hotels«.

We are growing and we invite you to grow with us!

The Leonardo Royal Hotel Amsterdam
The Leonardo Royal Hotel Amsterdam is opening its doors for the public in April 2019.

The 4**** superior hotel is located directly at the metro station »Overamstel« The 18-storey hotel has 490 rooms with a fresh, innovative design and high-quality equipment. Our harmonious colour concept and music, light and fragrance concept makes staying at a Leonardo Royal Hotel an experience for all the senses – it makes the hotel come alive. Our restaurant »Vitruv« takes care of your well-being with exquisite dishes. For conferences, business meetings and other events 11 meeting rooms, including our ballroom, are available on over 1200 sq. m.

We are looking for a RESERVATIONS SUPERVISOR

Your main duties:
As the Reservations Supervisor you will be responsible for the pre-opening of The Leonardo Royal Hotel Amsterdam and three other hotels within the Benelux. Within this role you will lead a small team of reservations agents to optimize sales in these hotels. For the pre-opening you ensure that the system is correctly implemented and all individual and group reservations are handled. You will be part of the Cluster reservations team of Leonardo and Apollo Hotels in Amsterdam and report directly to the Cluster Reservations Manager.

Your Responsibilities
- Lead and support the reservations team for individual and group reservations
- Ensure a high standard of service quality
- Competent advice of our guests by telephone and in written form
- Optimize the revenue through active sales of additional and special F&B offers
- Being able and confident to handle complaints
- Maintaining a good relationship with guests
- Responsible for efficient and correct process of all bookings within your team
  • Personal development with the growth of our company and many career opportunities - Network all over Europe – being connected via our internal social media platform LEAPP - Internal training and development programs - Employee and family & friends discounts for accommodation and F&B in all 190 hotels of Fattal Group - Employee meals in our canteen - Travel cost compensation - Respectful and open-minded company philosophy And of course fun in your team because we have the #bestteamsever! Want to know more about working at Leonardo Hotels? Find out more by watching this video: https://www.leonardo-hotels.com/jobs-and-career and start your career with us! Please send your application and let us know your next available starting date and your salary expectations. See you soon at Leonardo Hotels!
  • Department: Reservations

About you

Your profile:
- A minimum of two years of experience with groups and individual reservations
- Pre-opening experience is a pre
- Well-versed in written and spoken Dutch & English (additional languages are a plus)
- Are very punctual and detail oriented
- Very friendly, communicative and highly guest-oriented personality
- Flexible work approach
- Have a helicopter view
- Are well organized and a good planner
- Identification with our core values: naturalness, individuality and personal commitment
  • Languages required: English and Dutch.

The company

LEONARDO HOTELS CENTRAL EUROPE, headquartered in Berlin, is responsible for the hotel portfolio in Germany, Austria, Switzerland, Poland, Czech Republic, Hungary, Spain and Italy. The brand family consists of: Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels and NYX Hotels by Leonardo Hotels.

In keeping with the company credo "feeling good" the individual character is made discernible in all Leonardo properties. High quality and service standards, stylish interior design with regional flair and artistic details are the core aspects that characterise the hotels and make them appealing for business and leisure travelers.

Leonardo Hotels Central Europe is part of the Fattal Hotel Group, which was founded in 1998 by David Fattal. It is one of the fastest growing hotel chains in Europe and Israel and operates 200+ hotels with 40,000+ rooms in 100+ destinations and 18 countries. The brand portfolio includes: Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels, NYX Hotels by Leonardo Hotels, Jurys Inn, Apollo Hotels and Herods. The Israeli hotel group is listed on the Tel Aviv Stock Exchange (TASE).

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Reservations Supervisor

Amsterdam, Netherlands

Full-time, 12 months

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