Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Supply guests with directions and information regarding property and local areas of interest.
Ensure float is accurate at the beginning and end of shift.
Balance and drop receipts according to accounting specifications.
Follow all company safety and security policies and procedures.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
- Job type
- Fulltime job
- Harlington, United Kingdom
- Rooms division
- Starting in
- As soon as possible