Casual Concierge Associate
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Casual Concierge Associate

About the job

Discover the enchantment of vibrant Southbank by staying at London Marriott Hotel County Hall. Inspired by the views of London’s iconic landmarks and the building’s heritage, our hotel immerses guests in our area's unique beauty. Housed in London’s former City Hall, located in front of the Houses of Parliament, our accommodation and event venues are part of the city’s rich history, exuding quintessentially British charm. Tucked along the River Thames, adjacent to the Westminster Bridge, our hotel offers views of the London Eye and Big Ben. After a restful night's sleep in our stylish accommodation, keep your workout routine in our state-of-the-art fitness centre or relax in the indoor pool. Dine at Gillray’s Steakhouse & Bar, serving locally sourced steaks from O’Shea Brothers with over 100 gins or wind at The Library serving Afternoon Tea. Hold your next business meeting or special event at our hotel. We offer 7,071 square feet of elegant space and 12 event venues with fantastic views. 

 


Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

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  • Language required: English.

The company

Centrally located on London's South Bank, the recently refurbished 5-star London Marriott Hotel County Hall offers panoramic views over Big Ben, the Houses of Parliament and the River Thames.

Our London Westminster hotel's building is the former home of England's Greater London Council, and it currently has 206 spacious guest bedrooms and suites, all of which are air-conditioned and many offering river views and balconies.

London Marriott Hotel County Hall boasts Gillray’s Restaurant and Bar plus The Library Lounge offering scrumptious traditional afternoon teas in a delightful and tranquil setting, also looking out on to the River.

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Casual Concierge Associate

London, United Kingdom

Full-time, Indefinite

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