[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
London Marriott Hotel Marble Arch

Posted
Interested in this opportunity ?

Job description

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

English profeciency
Job type
Fulltime job
Location
London, United Kingdom
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Pay range
7.83 p/h

London Marriott Hotel Marble Arch

A central location, superior amenities and friendly service attract savvy travellers to the London Marriott Hotel Marble Arch. Within walking distance to Hyde Park, Oxford Street, Theatreland and some of the city's finest restaurants, this boutique hotel in London is also near the financial district, famed attractions, department stores and museums. The London Marriott Hotel Marble Arch welcomes you into its casually elegant setting, where spacious guest rooms are perfectly appointed for a comfortable and productive stay, offering a cosy seating area, work desk and high-speed Internet access. Work out or swim at the Leisure Club, unwind in Chats Cafe Bar over afternoon tea, or indulge in freshly prepared dishes in our Brasserie Centrale Restaurant. Business and social events are beautifully accommodated in the 264 square metre conference and meeting facilities, with outstanding catering and skilled planners to ensure a successful event.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce.

Other suggested jobs

{{:: 'Door Man' | ellipsis : 40 : true }}

{{:: 'London Marriott Hotel County Hall' | ellipsis : 35 : true }}

{{:: 'Assistant Reception Manager' | ellipsis : 40 : true }}

{{:: 'Taj 51 Buckingham Gate Suites & Residences and St. James’ Court, A Taj Hotel' | ellipsis : 35 : true }}

{{:: 'Reception Agent' | ellipsis : 40 : true }}

{{:: 'The Lanesborough Hotel' | ellipsis : 35 : true }}

{{:: 'Receptionist' | ellipsis : 40 : true }}

{{:: 'Park Plaza Westminster Bridge London' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Food and Beverage Supervisor
London, United Kingdom
Night Auditor
London, United Kingdom
Night Porter
London, United Kingdom
Front Desk Supervisor
London, United Kingdom
View 3 other offers