[{{ $ctrl._job.status.name | translate}}] Front Desk Supervisor
London Marriott Hotel Marble Arch

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Job description

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Concierge, Housekeeping) as necessary to resolve guest calls, requests, or problems. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional of self and team; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott offers competitive compensation and benefits to all associates. At the London Marriott Kensington you will have receive:
•Competitive pay and great career opportunities
•28 holidays
•Uniform & Dry cleaning
•Meals on duty
•Birthday voucher and enhanced recognition programs
•Hotel Room Discounts with Marriott worldwide
•Discounts on Food and Beverages , as well as retail discounts in our gift shops, at Marriott hotels around the globe

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

Opera and customer care
Job type
Fulltime job
Location
London, United Kingdom
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Latest start date
August 2018
Pay range
9.08
Accommodation
N/a
Other benefits
Meals on duty, uniform, travel loan, bike scheme, pension, explore rate in all Marriott around the world, food and beverage discounts in Marriott hotels and other restaurants, etc.

London Marriott Hotel Marble Arch

A central location, superior amenities and friendly service attract savvy travellers to the London Marriott Hotel Marble Arch. Within walking distance to Hyde Park, Oxford Street, Theatreland and some of the city's finest restaurants, this boutique hotel in London is also near the financial district, famed attractions, department stores and museums. The London Marriott Hotel Marble Arch welcomes you into its casually elegant setting, where spacious guest rooms are perfectly appointed for a comfortable and productive stay, offering a cosy seating area, work desk and high-speed Internet access. Work out or swim at the Leisure Club, unwind in Chats Cafe Bar over afternoon tea, or indulge in freshly prepared dishes in our Brasserie Centrale Restaurant. Business and social events are beautifully accommodated in the 264 square metre conference and meeting facilities, with outstanding catering and skilled planners to ensure a successful event.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce.

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