[{{ $ctrl._job.status.name | translate}}] Guest Service Agent
London Marriott West India Quay Hotel

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Job description

Start Your Journey With Us

Marriott, where you belong!

Discover the power of belonging. At Marriott, we feel it every day. It comes from being recognised. It comes from knowing Marriott sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. If this sounds right to you, join us!

Who are we looking for?

The Front Desk Team is looking for a motivated, reliable and responsible addition to their team. A positive attitude and good previous track record are essential, as is previous experience of delivering high quality guest service. An ability to communicate clearly face to face and over the telephone is essential. Also required is a satisfactory level of computer literacy.

What will be your duties?

Our Guest Service Agents are the first point of contact with our valued guests. They are responsible for their registrations, departures and are always going above and beyond to respond to their requests prior, during and after their stays. They deliver high standard service and make it brilliant at all time by creating personal connections, responding to cues and following Marriott standards and policies. Their duties also includes handling cash, controlling guest credit, running daily report, managing and resolving or escalating guest complaints. They are expected to work as a team to achieve the department goals.

Why work for Marriott?

“Take care of your employees and they’ll take care of the guests” is the philosophy of our founder. At Marriott, caring for people and the community is part of who we are.

Marriott offers competitive compensation and benefits to all associates. At the London Marriott West India Quay Hotel & Executive Apartments associates receive:

Competitive pay and advancement opportunities
28 days holiday (including Bank holidays)
Uniform & Dry cleaning
Meals on duty
Free night stay after probation
Birthday Voucher and 50% off for our Manhattan Grill restaurant, rated as one of the best Steak Restaurants in London!
Hotel Room Discounts with Marriott worldwide
Discounts on Food and Beverages, as well as retail discounts in our gift shops, at Marriott hotels around the globe
In the ordinary course of business, compensation and benefits programs evolve as business needs and laws change. Therefore, the benefits outlined here may be subject to change.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


A friendly face, positive attitude and endless initiative are some of the key qualities for this very important role. You may have come from a customer service background or even better, worked in hotels before.

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates upon interview.
Job type
London, United Kingdom
Front Office reception, Guest Relations, Customer Service
Starting in
As soon as possible
Hotel Photo.jpg

London Marriott West India Quay Hotel

Discover London and its vibrant Canary Wharf district from London Marriott Hotel West India Quay. Sitting boldly above Canary Wharf and its captivating array of international business, chic shops, restaurants, pubs and wine bars, our five-star West India Quay hotel provides an unforgettable experience. Located just 11 minutes from London City Airport, our we are the perfect place for blending work and play. Our guests enjoy easy access to ExCeL London and to The O2 from our stylish offering of guest rooms and suites. All accommodations boast smart designs with contemporary work areas, high-speed wireless Internet, flat screen TVs and laptop safes for the ultimate in comfort and productivity. On-site amenities include a state-of-the-art fitness suite ideal for relaxing after a long day, and the Manhattan Grill where classic steakhouse fare provides a delightful dining experience.

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