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Junior Receptionist
LPM Restaurant & Bar

Posted
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Job description

PURPOSE OF DUTY:
As the face of LPM, welcome all guests in a warm and friendly manner, deal with any inquiries before seating them with menus.

LPM VALUES/DUTIES:

• To treat all your colleagues and guests as you will treat your family and friends
• Greet all your colleagues when you arrive before starting your duties
• Always be punctual, wearing the correct uniform respecting the grooming standards
• Be smiley, friendly and respectful with all our guests and your colleagues
• Always ensure to provide the full LPM experience to all our guests
• Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests
• Seize every opportunity to develop your own skills/knowledge and share it with others
• Create a positive and open-minded environment for all
• Support and help your colleagues, always work as a team
• Stay honest, authentic and always seek to go to the extra mile
• Embrace and respect all cultural differences

JOB DUTIES & RESPONSIBILITIES:

COMMUNICATION
• To attend bi-daily team briefing actively.
• To efficiently communicate and report to relevant supervisors and co-workers in a transparent way.


GUEST RELATIONS
• To recognize guests preferences and anticipate them.
• To handle all guests complaints in a friendly and effective way, if escalated, to report to upper management.

OPERATIONS
• To always act and perform accordingly to LPM standards.
• To greet all customers in a warm and friendly manner, welcome them in the restaurant and attend to their inquiries before escorting to the table.
• To ensure all telephone calls and emails are handled politely and efficiently, providing correct and accurate assistance which meets customer needs.
• Efficiently use reservation systems (take, confirm, amend, cancel reservations).
• To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM.
• To always ensure an excellent guest experience.
• To successfully follow daily duties and role responsibilities.
• To efficiently use the Reservation systems.
• To respond quickly and positively to changes within your job role, showing flexibility

Requirements

JOB ROLE SPECIFICATIONS

Qualifications:

Essential
• High school diploma or equivalent

Desirable
• Hospitality education background


Experience:

Desirable
• Experience in the hospitality industry
• Previous experience as hostess/events/cabin crew (airlines)/ luxury retail
• Travelling/working abroad
• Familiar with the local hospitality scene


Skills:

Essential
• English – excellent oral and written
• Interpersonal skills
• Physiognomy
• Listening skills

Desirable
• Additional foreign language skills (ideally French)
• Basic computer skills (Word, Excel, Outlook)


Competencies:

• Communication
• Team player
• Ability to work in a fast-paced environment and standing for long hours

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Host/Hostess
Languages
English, French (optional)
Starting in
As soon as possible
Duration of the contract
Indefinite
Accommodation
Sharing accommodation
Other benefits
Meals on duty, sharing accommodation, trainings, monthly tips, holidays, medical insurrance

LPM Restaurant & Bar

LPM Restaurant & Bar is a global brand with operations in vibrant and dynamic cities around the world: London, Dubai, Miami, Abu Dhabi, Hong-Kong and now Riyadh.

LPM is a French restaurant and bar inspired by the Mediterranean cuisines. Made of fresh ingredients, prepared a la minute, our dishes are meant to be shared and arrive in the middle of the table, whenever they are ready. Our purpose is to bring people together to share a great time, where our guests will find great food, warm and friendly service in a vibrant atmosphere. All our guests must feel welcome as part of the LPM family.

The family spirit is driving us in everything we do, and this is what we aim to offer to all our colleagues, existing, new or future ones. Our main value is ‘’to treat all your colleagues and guests, as you will treat your family and friends’’.

We value attitude over skills, and prioritize internal growth: we welcome talent and groom them. We focus on consistency in a warm and friendly environment, and we believe we can strive if we all work closely together. Our standards are simple, yet they require focus to ensure a great guest experience.

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