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Job Description



Poste

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel.
For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.
At RIMOWA we believe that great ambitions demand resilient companions. It’s why our
tools are created with longevity in mind.
Because the most meaningful journeys last more than a trip, they last a lifetime. Please
join us to discover your own.

Profil

WHAT WE HAVE TO OFFER:

This is an opportunity for those who have a desire to learn and develop competencies within a great lifestyle brand. We are looking for CLIENT ADVISOR (F/M/D) with a passion for creating memorable experiences for our worldly clientele.

YOUR RESPONSIBILITIES:

° Provide the best client experience: welcome every client and advise them across the brand, our products and the repairs.
° Engage with clients to develop long-term relationships and participate in the client development, leveraging different clienteling tools, to foster brand loyalty
° Perform the repairs in our store according our RIMOWA standards and coordinate with the the client care department when the repairs cannot be performed in store
° Assist with special requests, which include but are not limited to special orders, returns, etc
° Use accurately and proficiently the POS system and other software
° Perform as a team-player, participate in all activities contributing to the overall objectives of the store
° Assist in maintaining visual standards with direction from VM, corporate and management
° Learn about our product and brand, company information and history. Participate in our brand training and keep up to date with company news.
Be familiar with the competition

YOUR PROFILE:

° We would like to speak to professionals who are passionate about service, lifestyle and travel destinations:
° Client service oriented
° Great sense for details
° Passion for retail and sales
° Can do, proactive and positive attitude
° Teamwork oriented
° Fluent in German
° Good English leve

Details

Job type
Full-time
Location
Cologne, Germany
Department
Customer Service
Starting in
As soon as possible
Contract duration
Indefinite

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