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This position just got filled, but there are more Customer Service jobs at LVMH
[Closed]

Client Service Representative, Ala Moana & Waikiki

LVMH

Posted

Client Service Representative, Ala Moana & Waikiki

Job Description



Poste

JOB PURPOSE:

Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

Profil

TASKS AND RESPONSIBILITIES:

  • Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service
  • Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers
  • Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls
  • Assist in packing or wrapping customers’ merchandise
  • In partnership with Boutique Leadership Team, manage all customer exchanges or returns
  • Communicate customer requests and feedback to management
  • Accurately complete all opening and closing procedures including securing all cash and receipts
  • Maintain orderly appearance of register area and keep supplies stocked
  • Assist in floor moves, merchandising, display maintenance, and housekeeping
  • Provide support when needed to the selling floor
  • Participate in all inventories
  • Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area
  • Support in general Boutique operational tasks, including safety and security, policy and procedures


REQUIREMENTS:

  • 3+ years of retail cashiering experience, with a luxury background preferred
  • Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidaysas needed
  • Strong interpersonal, communication, organization and follow-through skills
  • Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
  • Willingness to adhere to all company policies, procedures, regulations, and standards
  • Availability to travel, as needed


Details

Job type
Full-time
Location
Honolulu, HI, United States
Department
Customer Service
Starting in
As soon as possible
Contract duration
Indefinite

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