Clienteling Team Manager - London
This position is not available anymore, but there are more Event jobs
Clienteling Team Manager - London

LVMH

Posted

Closed

Clienteling Team Manager - London

About the job



Poste

As the Clienteling Team Manager of our Louis Vuitton Selfridges store, you will manage your team and drive the clienteling strategy in store, creating a clienteling mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele.

TEAM DEVELOPMENT

  • Set individual & team goals and objectives; proactively assess and manage performance against expectations
  • Provide leadership amongst the team, ensuring a positive team spirit, keeping the team motivated to achieve business objectives (turn-over, mystery shopping, numbers of appointments...)
  • Ensure training program is in place and delivered for all team members, particularly along client experience, policies and product knowledge
  • Supervise recruitment, evaluation and development of the team/direct reports, maximising individual potential and ensuring succession plans in place for key positions
  • Ensure that each member of the team also acts as a representative of the brand
  • Develop and maximise use of the team to contribute toward client experience and mystery shopping score


CREATE & DRIVE A CLIENTELING MINDSET

  • Create a client centric mindset at the store level, making it an integral part of the Client Advisor & management roles
  • Spend time on the shop floor inserting yourself into the selling ceremony when necessary, and actively coaching the team to embed a client centric mindset and leverage business opportunities
  • Provide analysis and feedback on clientele and product line performances, to be able to develop and implement action plans to deliver results
  • Work closely with Client Development and Events team to develop outreach campaigns, events & animations to recruit new clients and engage existing clients
  • Be fully aware of the communication/global marketing and events calendar and strategies developed to ensure that the sales team is properly informed of all relevant activity
  • Monitor and be accountable for clienteling KPIs related to the store, propose specific actions plans to improve performance and establish the store and the Region as ‘best in class’
  • Work with the store teams to embed and improve our clienteling tool utilisation across the team to drive top client development and store qualitative information
  • Work with Head Office to optimise and improve tool usage, support managers in embedding it within the teams


THE CLIENT EXPERIENCE & HOSTING

  • Oversee store’s animations/events, closely monitor ROI, set realistic and ambitious objectives
  • Be the main contact and develop the partnership with Selfridges personal shopping to provide high end opportunities with their clients
  • Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it
  • Ensure a perfect Hosting on the floor
  • Together with Operation Manager coordinate all policies and procedures for loss prevention, consignment and stock managements are closely followed and monitored.
  • Manage Client Gifts: order through Head Office, allocate them and monitor
  • Ensure daily operations and functions are carried out in line with company policies and procedures
  • Ensure Louis Vuitton standards are applied and maintained at all times across the division in the presentation/merchandising, client experience and back office activities


Profil
  • Passion for the Brand
  • Minimum 5 years of experience in managing a team 
  • Fashion/ retail/ luxury background is preferred but not mandatory
  • Strong business acumen and learning agility
  • Has keen interest in people development
  • Good interpersonal skills with strong verbal and written communication skills including facilitation and presentation


Information additionnelle

The Louis Vuitton Promise

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

Closed

Clienteling Team Manager - London

London, United Kingdom

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs