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Department Manager

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Department Manager
LVMH

Posted

Job description



Poste

Responsibilities:

Sales Management and Business Development
  • Demonstrate sales leadership by playing an active role on the floor
  • Continuously motivate sales team to meet assigned sales and goals
  • Suggest in-store events and incentives to grow customer base with emphasis on building local market
  • Uphold excellent customer service and monitor staff performance to maintain service level
  • Provide recommendations to drive sales for product category and clientele
  • Be aware of local trading environment, market trends and its impact on our sales, including competitors’ trading activities and business strategy
  • Act as brand ambassador to strengthen/build relationships and sales with VIP clientele, repeaters and new customers
  • Work with Marketing team to implement in-store marketing activities
Inventory Management

  • Ensure proper inventory mix matching to market needs and following General Manager and Store Director instructions
  • Review merchandise assortment regularly. Plan and take action to optimize stock level and stock mix to reflect sales, buying trends and customer demand
  • Instruct and guide staff in the correct execution of all company operating procedures including merchandise receipt, pricing, counts and sales
Administrative Management
  • Oversee all facets of store operation including billing, daily reconciliation reports, bank statements and sales reports to General Manager and Store Director
  • Take necessary actions to effectively control costs and ensure efficient operation in the store
  • Implement and support all security measures
  • Effective utilization of Retail Pro and its inventory management functions
  • Discuss with to ensure appropriate assortment for the store
  • Provide monthly qualitative and quantitative business/HR reports as stipulated by General Manager and Store Director
  • Maintain good communication with the HK teams, mall office, related outside parties


Visual Merchandising


  • Ensure that VM is consistent with Company standards to maximize sales and merchandise turnover
  • Review in-store and window VM weekly in line with the given instructions
  • Work with the Store Director and Regional VM on installation of new window display and product launches
Staff Management

  • Hire, evaluate, train, and discipline the staff consistent with Company policies
  • Calculate commission and incentives for the sales team
  • Motivate, coordinate and coach the staff on the floor to achieve sales goals
  • Support individual staff development and communicate ideas to General Manager and Store Director
  • Promote and maintain harmonious staff relations
  • Identify individual and team training needs and communicate them to General Manager and Store Director
  • Supervise staff and enforce Company policies while adhering to proper procedures for disciplinary action
  • Proper management of staffing roster for store coverage
  • Coach and train newly-joined staff


Profil

Requirement:

  • Minimum 5 - 7 years of related experience in retail/luxury industry
  • 2 years of managerial experience
  • Bachelor’s degree
  • Strong in commercial and customer service mindset
  • Outgoing, dependable, and pro- active team player
  • Good organizing and follow up skills
  • Excellent interpersonal, communication and networking skills
  • Ability to generate trust among both coworkers and clients
  • Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
  • Proficient in MS office, CRM and retail tools


Details

Job type
Full-time
Location
Macau Island, Macau
Department
Sales & Marketing
Starting in
As soon as possible
Duration of the contract
Indefinite

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