E-Commerce Operations Associate - New York, NY - 57th Street Flagship
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E-Commerce Operations Associate - New York, NY - 57th Street Flagship




E-Commerce Operations Associate - New York, NY - 57th Street Flagship

About the job



The E-Commerce Operations Associate is responsible for positively impacting the customers shopping experience by effectively training and supporting the store operations and team.   The E-Commerce Operations Associate supports the store leadership team with shipping and receiving merchandise, stockroom organization, inventory control, and housekeeping activities. In partnership with the team, the E-Commerce Operations Associate participates in the replenishment process to ensure outstanding customer service and product placement.

Essential Duties & Responsibilities

  • Will be responsible for the instore fulfillment, packaging, and timely shipment of all online orders to ship from store (SFS) 
  • Will be responsible for maintaining an organized consumer facing buy online and pick up (BOPIS) staging area, ensuring that all expired BOPIS orders are processed per policy. 
  • Will be responsible for maintaining and inventorying all BOPIS/SFS supplies to ensure emergency supplies need not be purchased.
  • Partner with store leadership to access supply ordering portal to place timely orders to avoid delays in BOPIS/SFS fulfillment. In preparation for key moments (i.e. Sales, Product launches, etc…).
  • Responsible for training all teammates and checking for understanding on all Omni Channel functions.
  • Will leverage available training materials and conduct hands on training will ALL teammates. 
  • Responsible for reviewing previous days/weeks fulfillment results ensuring they meet/exceed expectations.
  • Will partner with leadership to gain access to BI (Business Intelligence) reporting and leverage the data to drive positive results towards a 90% Omni Fulfillment rate across SFS and BOPIS.
  • Partner with store leadership for investigation and reconciliation of any inventory discrepancies found during SFS fulfillment process.
  • Will be responsible for reviewing previous days/weeks results and leverage the data to drive positive results.
  • Will be encouraged to drive Omni specific store contests & recognition in store.
    Consistently models FENDI’s service standards and selling ceremony.
  • Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.

Information additionnelle
  • 2 years of operational experience within retail.
  • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.
  • Ability to receive feedback and take action when appropriate.
  • Demonstrated business acumen.
  • Demonstrated ability to communicate effectively with store leadership and store team.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment
  • Computer and technology proficient.
  • Ability to perform all Essential Job Functions
  • Ability to move or handle merchandise up to 25lbs.
  • Experience with SFS (Ship From Store) programs.


E-Commerce Operations Associate - New York, NY - 57th Street Flagship

New York, NY, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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