HEAD OF E-COMMERCE OPERATIONS (F/H)
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HEAD OF E-COMMERCE OPERATIONS (F/H)

LVMH

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HEAD OF E-COMMERCE OPERATIONS (F/H)

About the job

Poste

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director. CELINE’s ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.

YOUR WORK ENVIRONMENT

The Head of E-Commerce Operations will be responsible for all e-commerce related operations, overseeing the global offer publication as well as the operational excellence of the e-commerce business in all regions. This role is key in the in the growth of CELINE omnichannel expansion. Responsibilities require a strong knowledge of Catalogue Data in a fast-growing online business and of operational challenges faced with an omnichannel growth.

YOUR IMPACT

  • Accountable for the Catalogue E-Commerce streams, from the excellent operational execution of daily tasks as well as all e-commerce data projects (assortment management, PIM / DAM…)
  • Responsible for the Data enrichment process, covering + 50 websites worldwide
  • Collaborate with all stakeholders: merchandising team, supply, image, photo production, including regional teams.. to ensure the consistency of 360 marketing plan within all channels
  • Acts as a primary leader for all strategic projects, defines resources and priorities
  • Ensure all website evolutions are perfectly delivered: pre-orders, sales, new markets roll-out…
  • Accountable for the perfect operational execution of online business among all stakeholders: retail network, warehouses, Client Service Centers
  • Contributing to core eCommerce activities like client delivery experience: shipping propositions, returns optimization, packaging options as well as global expansion
  • Contributes to the appropriate measurement of the Ecommerce Operations Performance: KPI definition, dashboards set up…acting on the omnichannel consistency.
  • Guarantees the complete adoption of E-Commerce processes through a perfect collaboration with the contributing teams & a consistent evolving tools on training, processes…
  • Collaborate with E-Commerce team to define annual launch plan and strategies
  • Work with different parties to ensure a smooth process of order fulfilment, packaging, and delivery
  • Create and facilitate presentations to top management
  • Manages a team of Catalogue Data Specialists and E-commerce Operations Managers


Profil

KEYS FOR SUCCESS



Education :

  • University graduate and above


Experience :

  • At least 7 years cumulative professional experience in a related field.


Competencies:

  • Knowledge of E-Commerce platforms and familiar with E-Commerce data Management tools
  • Omnichannel experience is a plus
  • Salesforce knowledge a plus
  • Data-driven, client-focused mindset
  • Ability to think fast and come to rational conclusions quickly
  • Excellent written and verbal communication skills with a proven ability to collaborate across various groups, build relationships and manage effectively in a matrix organization
  • Management experience, desire to motivate teams and coach them
  • Ability to work and grow in a fast-paced, ever-changing and multi cultural environment
  • Enthusiastic leader, results and detail oriented, good communicator and influencer with creative mindset
  • Multi-tasking, pragmatic and strategic, able to manage priorities, projects, reporting, ability to troubleshoot


Languages :

  • Outstanding mastery of written and spoken English, in addition to French


Workplace  : Paris 2e

OUR ENGAGEMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities.

Closed

HEAD OF E-COMMERCE OPERATIONS (F/H)

Paris, France

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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