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LVMH
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Omni-Channel Coordinator, eCommerce
About the job
Poste
The Omni-Channel Coordinator will have 3 main roles:
- support e-commerce operations in the US and Canada by supervising stock allocation for order fulfilment and optimizing stock and assortment
- project management: key user in the roll out of our new OMS for Digital and roll out of e-commerce in Canada.
- work closely with dedicated E-commerce Team, Merchandisers, Supply Chain, Retail store operations, Business performance and logistics.
Profil
- Monitor and enable e-commerce orders fulfillment with a goal to minimize order cancellations:
- Allocate stock for order fulfilment
- Enable order fulfillment from stock available in stores
- Initiate and follow up on all necessary stock transfers related to e-commerce activity
- Monitor compliance for all transfer/rebalancing actions
- Monitor stock shortages and coordinate with supply chain on replenishments
- Build reporting tools and KPI’s for e-commerce Omni-channel operations:
- Order fulfilment activity, backlog and lead-times
- Order cancellations
- Order fulfillment/Longtail store refusal rate
- Analysis on category merchandize, including but not limited to seasonal vs permanent collections
- Allocate stock for order fulfilment
- Project management:
- Key user in the roll out for our new OMS
- Key user in the roll out of Canada e-commerce
- Successfully roll out and stabilize omni-channel process
- Work with different departments such as E-commerce/Merchandising / Finance / Supply Chain to ensure smooth roll out of these two major projects
- Partner with Operations to continuously improve, monitor fulfillment rates, omni-channel Ops
- Optimize stock and improve overall network sell-thrus
- Monitor daily activity on OMS platform
- Weekly and Monthly reviews:
- Present key KPIs and Order fulfillment activity to management
- Review Omni-channel order picks of seasonal/permanent products based on performance
- Collaborate with Central eCommerce and Supply Chain teams in aligning global omni-channel strategies and stock management strategies
Information additionnelle
- At least 3to 4 years’ experience in eCommerce Operations/Omni-Channel and/or Supply Chain
- Excellent Excel skills (ie vlookup, sumifs, pivots), knowledge in Power BI
- Analytical capabilities and agility, detail oriented
- Strong verbal and written communication and interpersonal skills, ability to work across functional areas and levels of organization
- Must have an extremely strong sense of urgency and ability to work independently
- Strong time management skills and prioritization with the ability to work under specific timelines and fast-paced environments
- Excellent interpersonal skills
- Proactive and accountable in a fast-paced work environment
- Fluent English written and spoken, French is a plus
- Department: Marketing
Closed
Omni-Channel Coordinator, eCommerce
Full-time, Indefinite
Start Date:
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