Door Attendant - Concierge - Madinat Jumeirah
About the job
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
Your main duties will include:
- To supervise the driveway/ellipse and ensure traffic is always flowing
- To manage Valet Parking process and ensure that all cars parked/retrieved in time
- To ensure that all guests are greeted and made feel welcome
- To ensure that Buggy service and taxis are readily available
- To be a source of information, help and assistance to all guests and colleagues
- To ensure that all guest are attended in time and avoiding potential complaints by acting pro-active and demonstrate a caring demeanor
- To ensure that main driveway looks immaculately clean at all times and ensure that all guest luggage is handled swiftly and safely
- To ensure to alert management in case of unusual high business volume and/or guest complaints
- To ensure safe and secure working conditions for guests and colleagues
- Adhere to all LQA standards for welcome and farewell procedures
- To ensure that flags, ashtrays at the main entrance are in perfect condition
- To ensure that there is always enough parking space for police, protocol, luxury sport cars
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Able to communicate effectively and to respond well (switched on) to questions and requests.
- Should have minimum 1 year Guest Service/Doorman experience in a 5 star Hotel
- Knowledge of Dubai and dealing with high profile guests
- Handling guest complaints at highest service levels
- Accustomed to handling customer complaints
- This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
- Department: Front Office concierge Front Office porter Porter / Driver
About you
- Language required: English.
The company
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
Set across its own private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah comprises four grand hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem, and Jumeirah Dar Al Masyaf.
Madinat Jumeirah features over 50 restaurants and bars, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3 kilometres of waterways and landscaped gardens.
Door Attendant - Concierge - Madinat Jumeirah
Full-time, Indefinite
Start Date:
Latest start date: