[{{ $ctrl._job.status.name | translate}}] Guest Relations Executive (F&B Hostess) - Al Qasr, Madinat Jumeirah
Madinat Jumeirah Resort


Job description

About Jumeirah:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 
Madinat JumeirahThe Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.
About the Job:

An opportunity has arisen for a Guest Relations Executive to join our Food & Beverage Service team. The main duties and responsibilities of this role are:
  • Be responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet 
  • Coordinate table allocation and flow of bookings
  • Actively promote Food & Beverage offerings, take bookings, menu printing, buffet labels and other administrational tasks
  • Provide knowledgeable, friendly, professional and efficient Food & Beverage support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the Food & Beverage Standard’s Manual
  • Represent the venue as the first and last point of guest contact entrusted with warm welcome and fond farewell
  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Identify and take all opportunities to enhance the quality of service
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
  • Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
  • Ensure hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome
  • Schedule dining reservations and arrange parties or special services for customers according to the Restaurant Reservations protocols
  • Have a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift
  • Get familiar with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating
  • Be fully certified in the use of Epicure Restaurant Reservation system
  • Collect and input  any relevant guest history in profile
  • Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job
  • Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Completed Secondary Education
  • Minimum of 1 year experience in 5 star hotel or similar environment
  • Previous receptionist or hostess experience in hospitality industry
  • High level of English (spoken and written)
  • Additional language will be desirable
  • Proficient in MS Word, Excel and PowerPoint
  • Knowledge in Micros and Opera is desirable

About the Benefits:

This position offers a highly competitive salary and package which includes fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance after completing 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.


See description

Job type
Dubai, United Arab Emirates
Hostess, F&B other, F&B service, Guest Relations
Starting in
As soon as possible
Contract duration

Madinat Jumeirah Resort

Set across its own private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah comprises three grand hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam and the newly opened Jumeirah Al Naseem; 29 traditional summerhouses in Jumeirah Dar Al Masyaf and 7 Jumeirah Jumeirah Malakiya Villas.

Madinat Jumeirah features over 50 restaurants and bars, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3 kilometres of waterways and landscaped gardens.

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