[{{ $ctrl._job.status.name | translate}}] Guest Services Executive,Concierge - Jumeirah Al Naseem
Madinat Jumeirah Resort

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Job description

About Jumeirah and the hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 
Jumeirah Al Naseem has 430 luxurious rooms and suites, complete with walk-in rain showers, floor-to-ceiling windows and private outdoor terraces. The hotel is set among lush, landscaped gardens and offers three large swimming pools, as well as private beach access. Two banqueting rooms, each measuring 75 square metres, will complement the existing conference and events facilities at Madinat Jumeirah.
About the role:
An opportunity has arisen for a Guest Services Executive to join Concierge department in Jumeirah Al Naseem. The main duties and responsibilities of this role:
  • Constantly provide an approachable, helpful and friendly service to colleagues and guests alike.
  • Act as an information resource by being well informed and aware of all activities and events happening within the resort as well as other JI properties and throughout Dubai.
  • Maintain in-depth knowledge about the area sites, tours, restaurants surrounding countries and assign the work to the Bell Attendants as required.
  • Proactively seek to maintain up-to-date product knowledge about Madinat Jumeirah as well as other Jumeirah Group units and Dubai.
  • To be aware about UAE customs, history and culture.
  • Make bookings for guests for air-tickets, restaurants, tours, golf or as requested by guests and liaise with the respective companies and other JI Properties.
  • Contact regular guests through ‘Experience Planner’ and create an itinerary according to bookings requested.
  • Record any bookings, deliveries/pick-ups on the applicable forms.
  • Keep the Concierge Desk stocked with magazines, brochures, leaflets, maps, guides and a range of information that are of interest to guests.
  • Actively sell and promote the resort’s facilities first, then refer guests to other Jumeirah Group properties and only suggest other hotels/restaurants, if suggestion can not meet the guest’s request.
  • Accept letters and postcards from guests for mailing and sell stamps as requested.
  • Coordinate the collection, delivery and storage of luggage with the Bell Attendants, and ensure all info is recorded.
  • Act as a sales person of all Jumeirah properties and products.
About you:
The ideal candidate for this position will have the following experience and qualifications:
  • A minimum of one year Guest Services Executive experience or a similar role in a five star hotel environment.
  • Good knowledge in OPERA, HOTSOS & SEVENROOMS
  • Proficient in MS Office applications
  • Outgoing personality with ability to communicate with guests and colleagues
  • Excellent English communication skills
  • Additional language is an added value
About the benefits:
This position offers a competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.


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Job type
Dubai, United Arab Emirates
Starting in
As soon as possible

Madinat Jumeirah Resort

Set across its own private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah comprises three grand hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam and the newly opened Jumeirah Al Naseem; 29 traditional summerhouses in Jumeirah Dar Al Masyaf and 7 Jumeirah Jumeirah Malakiya Villas.

Madinat Jumeirah features over 50 restaurants and bars, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3 kilometres of waterways and landscaped gardens.

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