Guest Services Executive -Talise Spa - Madinat Jumeirah
This position is not available anymore, but there are more Guest Relations jobs
Closed

Guest Services Executive -Talise Spa - Madinat Jumeirah

About the job

At Jumeirah, we are committed to encouraging and developing our colleagues in world-class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 
 
Madinat JumeirahThe Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting center, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.
 
About the Role:
 
An exciting role has arisen in the Spa Department for a highly motivated and hardworking individual. The main purpose of this position is to ensure all guests are served and cared for through efficient operation of the reception desk, and to ensure they are fully informed of all services and products available at the Talise Spa.
 
Main Duties:
  • Welcome guests, greet guests and members, explain and up sell the facilities and services available.
  • Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
  • Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
  • Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
  • Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
  • To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.
  • To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.
  • To understand all current activities & promotions within the Spa & Hotel.
  • Maintain daily operations, including opening, operating and closing procedures.
About you:
 
The ideal candidate for this position will have the following experience and qualifications:
 
  • High school graduate
  • Previous experience working within guest service
  • Customer care
     
Skills:
  • Verbal / Written English fluent
  • Computer skills
  • Guest focused
 
About the benefits:
This position offers a highly competitive salary and package, which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage, as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
 
 

About you

See description
  • Language required: English.

The company

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

Set across its own private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah comprises four grand hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem, and Jumeirah Dar Al Masyaf.

Madinat Jumeirah features over 50 restaurants and bars, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3 kilometres of waterways and landscaped gardens.

View profile
Closed

Guest Services Executive -Talise Spa - Madinat Jumeirah

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs