Guest Services Executive -Talise Spa - Madinat Jumeirah
About the job
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Welcome guests, greet guests and members, explain and up sell the facilities and services available.
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Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
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Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
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Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
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Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
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To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.
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To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.
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To understand all current activities & promotions within the Spa & Hotel.
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Maintain daily operations, including opening, operating and closing procedures.
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High school graduate
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Previous experience working within guest service
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Customer care
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Verbal / Written English fluent
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Computer skills
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Guest focused
About you
- Language required: English.
The company
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
Set across its own private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah comprises four grand hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem, and Jumeirah Dar Al Masyaf.
Madinat Jumeirah features over 50 restaurants and bars, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3 kilometres of waterways and landscaped gardens.
Guest Services Executive -Talise Spa - Madinat Jumeirah
Full-time, Indefinite
Start Date:
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