Team Leader, Front Office - Al Qasr, Madinat Jumeirah
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Team Leader, Front Office - Al Qasr, Madinat Jumeirah

About the job

About Jumeirah and the Hotel:

 

At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 14,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

Madinat JumeirahThe Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the Job:

 

An opportunity has arisen for a Team Leader to join Front Office department in Al Qasr. The main duties and responsibilities of this role:

 
  • Set an example for all Guest Service Executives with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies & procedures
  • Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
  • Function as a liaison between Guest Services Executives and the Front Office Manager, offering feedback and communicating both ways
  • Monitor performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined Front Desk standards
  • Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody
  • Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
  • Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning
  • Communicate closely with Housekeeping at all times about room allocation changes, Room Discrepancy Report, pending departures, room moves and waiting guests
  • Communicate closely with team about VIP room allocation changes and with Accounts about billing and cashiering issues
  • Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in
  • Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy
  • Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed
  • Coordinate Room Moves and communicate them to all necessary departments
  • Handle any pending bills (Pay-Masters) and follow up as necessary
  • Conducts spot checks on Guest Services Float on weekly basis and reports any discrepancies to Front Office Manager/ Assistant Front Office Manager
  • Ensure that the Resort’s credit policy is being followed at all times and that the Credit Check Report is carried out
  • Be aware of the departmental budget and assist in maximizing room revenue and controlling departmental expenses
  • Ensure that all Guest Services Executives have sufficient cash and change in their float
  • Handle late charge letters in a responsible manner ensuring that the guest’s signature is on the applicable bill and that a receipt and letter is forwarded to the guest assist the Assistant Manager in at all tasks
  • Order and follow up on the timely delivery of amenities for all arrivals and in-house VIP and suite guests
  • Carry out daily spot checks as part of Rooms Division standards and check rooms of VIP guests prior to their arrival
  • Ensure that welcome letters are prepared for all arrivals, together with room keys and welcome packets and Guest Service team escorts all arriving guest
  • Assist guests with general enquiries about the hotel and its facilities and daily events and functions
  • Assist in preparing the amenity forecast and its cost control in maintaining accurate guest history records
  • Arrange, coordinate, and chair daily departmental briefings and monthly meetings
  • Carry out, supervise and record cross training of colleagues from other hotel departments
  • Ensure that colleague working hours, vacation, lieu time and worked public holidays are recorded accurately and in accordance with hotel policies and procedures

About You:

The ideal candidate for this position will have the following experience and qualifications:

  • You must have minimum two years experience as Team Leader or a similar role in a 5 star hotel, managing a team (10 or more colleagues) in a multicultural environment.
  • Good command of both spoken and written English
  • Additional language is an added value
  • Outgoing personality with ability to communicate fluently with guests and colleagues.
  • Passion and ability to stimulate ideas and implement them.
  • Must be full of enthusiasm and ability to energize the team.
  • Ability to work on weekends and night shift.
  • You must also have experience in using Opera PMS, Front Office System
 

About the Benefits:

 

This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.


About you

See description
  • Language required: English.

The company

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

Set across its own private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah comprises four grand hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem, and Jumeirah Dar Al Masyaf.

Madinat Jumeirah features over 50 restaurants and bars, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3 kilometres of waterways and landscaped gardens.

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Team Leader, Front Office - Al Qasr, Madinat Jumeirah

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

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