[{{ $ctrl._job.status.name | translate}}] Accounts Receivable Officer
Mandarin Oriental, Barcelona

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Job description

This position entails activities related to billing, collection and receipt of payments for guest and city ledger accounts. Additional responsibilities include creating and maintaining manual and computer records of receipts and receivables; assisting in the preparation of various reports produced by the department.
Prepares billing invoices and statements for City Ledger direct bill accounts, group reservation block attrition and credit card guaranteed no shows; Processes Payments Received
Handles Tour and Travel account billings, matching payment vouchers to respective folios prior to mailing
Handles guest credit requests, confirms subsequent receipt of invoices and assists in handling all guest inquiries
Maintains files of hard copy, back up documentation for outstanding receivables, and paid bills
Reconciles credit card payments, posts on a timely basis
Researches and responds to credit card company inquiries and charge backs, documents and maintains files for same
Reviews Guest Ledger/checked out folios with outstanding or credit balances to determine if credit or bill is to be issued
Transfers Guest Ledger/ checked out folio balances to appropriate credit or wash accounts, issues credit or prepares bill as needed
Prepares check request for credit balance and advance deposit refunds
Assists in the preparation and balancing of accounts receivable recap daily
Handles disputed charges, researches and attempts to resolve disputes, provides documentation to confirm accuracy of billing or issues credit as needed
Assists in the preparation and transmittal of letters requesting payment to outstanding/overdue accounts
Assists Credit Manager by making collection calls to outstanding/overdue accounts
Attends departmental meetings as required to communicate effectively with other accounting personnel to ensure that they are kept current with pertinent hotel information, rates, promotions, packages, activities and events
Perform any tasks as assigned by the Management


minimum of 2 years experience in finance environment.
A minimum of 1 year experience in a customer service environment.
Excellent level of english written and verbal communication skills.
Job type
Barcelona, Spain
Starting in
As soon as possible
Latest start date
February 2019
Contract duration
6 months

Mandarin Oriental, Barcelona

Located on Passeig de Gràcia, Mandarin Oriental, Barcelona is one of the city's best loved hotels. Enjoying stunning views over our gardens or the modernist landmark Casa Batlló, we offer a wonderful mix of style and five-star luxury.

Fusing modern design with timeless style, our hotel is a true original. With chic interiors, gourmet michelin star dining and a relaxing spa, we offer a luxury five-star experience like no other, right in the heart of the Catalan capital.

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