Housekeeping Supervisor
About the job
It is the mission and intent of this position that the Housekeeping Supervisor will take full responsibility for managing all aspects of the Housekeeping operation.
The Housekeeping Supervisor is responsible for all day to day operational activities within the Housekeeping department, on an assigned hotel area. He/she must ensure that all Mandarin Oriental Hotel Group standards with regards to cleanliness are consistently maintained at a very high level. He/she is responsible for resolving guests’ and staff’s needs and creating a climate of mutual respect and enthusiasm.
The Housekeeping Supervisor will report directly to the Executive Housekeeper/ Assistant Executive Housekeeper.
- Completely understand and be able to operate all in room technology.
- Recognize and report all missing, damaged or sub-standard fixtures and equipment.
- Inspect assigned guestrooms. Ensure all general cleaning, preparation for VIP’s, early arrivals and special cleaning requests are done.
- Ensure all items are in place in guestrooms.
- Monitor and maintain perfect cleanliness in all public areas.
- Monitor and maintain all back of the house areas.
- Complete any other projects as deemed appropriate by management.Ensure customer satisfaction from arrival to departure in accordance to standards and procedures in the guest rooms and general areas are in compliance with the Legendary Quality Experience (LQE) of Mandarin Oriental, Barcelona.
- Promote and recognize opportunities to provide guest service above and beyond all expectation.
- Monitor correct handling of all guest requests and guest room servicing needs.
- Conduct daily pre-shift meetings.
- Assist Housekeeping Management in all employee motivational and training programs.
- Train employees in maintaining clean, organized and properly stocked work areas and equipment.
- Ensures that grooming standards are followed at all times.
- Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed.
- Communicate accurate information actively and in a timely manner to all colleagues.
- Department: Housekeeping Room Division Management
About you
- Languages required: English and Spanish.
The company
Located on Passeig de Gràcia, Mandarin Oriental, Barcelona is one of the city's best loved hotels. Enjoying stunning views over our gardens or the modernist landmark Casa Batlló, we offer a wonderful mix of style and five-star luxury.
Fusing modern design with timeless style, our hotel is a true original. With chic interiors, gourmet michelin star dining and a relaxing spa, we offer a luxury five-star experience like no other, right in the heart of the Catalan capital.