Restaurant Manager - Moments**
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Restaurant Manager - Moments**

About the job

To drive food and beverage operations for the restaurant ensuring successful leadership and encouragement for the team  in order to meet and exceed guest expectations.

  • To ensure that all Legendary Quality standards are implemented and maintained throughout the restaurant and lounge
  • To monitor service delivery by following action plans for LQS  in order to meet and exceed guest expectations.
  • To drive the total training concept and employee development implementation in order to promote a climate of enthusiasm and encouragement
  • To ensure effective inter-departmental communication so as to achieve efficient teamwork and accurate information for our guests
  • To liaise with the Restaurants Manager to monitor sales strategies and maximisation of revenue whilst ensuring guest satisfaction
  • To monitor the beverage stock ensuring sales accuracy and delivery of beverages for our guests at all times
  • To monitor labour costs and departmental expenses by effective planning

 

 Standard Tasks

  • To ensure that Mandarin Oriental grooming guidelines and appearance standards are adhered to, demonstrating a professional image for guests
  • To attend meetings according to schedules, ensuring information is communicated effectively  
  • To conduct briefings ensuring appropriate updates of information and working organisation guidelines
  • To prepare rosters ensuring efficient delivery of service to our guests according to business requirements
  • To monitor table plans according to reservation requirements
  • To ensure the smooth flow of service is professionally maintained throughout the guest meal experience
  • To respond proactively to guest feedback to reach full satisfaction
  • To communicate and follow up guest correspondence
  • To ensure that revenue is maximised through extensive up-selling by guiding  guests with their choices
  • To ensure that the physical features and appearance of the restaurant are maintained according to required standards
  • To conduct and assist employees with counselling and disciplinary procedures in line with Mandarin Oriental Procedures and spanish legislation
  • To carry out annual appraisals on all team members
  • To conduct departmental orientation for all new team members
  • To liase with the Training Manager on departmental training needs

 

About you

See description
  • Languages required: English and Spanish.

The company

Located on Passeig de Gràcia, Mandarin Oriental, Barcelona is one of the city's best loved hotels. Enjoying stunning views over our gardens or the modernist landmark Casa Batlló, we offer a wonderful mix of style and five-star luxury.

Fusing modern design with timeless style, our hotel is a true original. With chic interiors, gourmet michelin star dining and a relaxing spa, we offer a luxury five-star experience like no other, right in the heart of the Catalan capital.

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Restaurant Manager - Moments**

Barcelona, Spain

Full-time, Indefinite

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