Airport Representative
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Airport Representative

About the job

Responsibilities

• Co-ordinate with Concierge and Guest Relations to prepare a daily guest arrival list by flight details
• Co-ordinate with the Chief Concierge for the number of cars needed for expected arrivals
• Greet guests with arrival and departure details at the airport’s arrival hall
• Arrange transportation or room reservation for any walk out guest
• Ensure that the hotel cars meet cleanliness standards
• Ensure that bottles of water and cold towels (LQE) are offered to guests by the driver
• Handle guest baggage for arrival and departure at the airport
• Bid farewell to guests at airport and assist with airline check-in procedures
• Advise Concierge and Guest Relations on group and VIP movements
• Advise flight information to Concierge and Guest Relations
• Handle guest baggage lost in transit
• Handle flight reconfirmation upon request
• Perform any other reasonable duties are required by the department head from time to time
• Handle any complaints and report to Chief Concierge of any concerns for further service recovery actions

Education & Certificates
• Senior School qualification or equivalent

Experience
• Minimum 2 years’ experience working in a 5-star hotel environment.
• Minimum 2 years’ Door or Bell experience
• Previous experience working in the Middle East Region is an advantage

Skills
• Excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.

Position Related Requirements
• Capabilities to lift heavy luggage.
• Capabilities to stand for a long period of time.
• Ability to work overnight shifts

About you

See description
  • Language required: English.

The company

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
Created by award-winning design interior Jeffrey A. Wilkes, the chic 251-room beachfront resort has spacious, sleek, and contemporary interiors with private balconies offering uninterrupted sea or skyline views and bringing a new wave of luxury to the shores of Dubai.

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Airport Representative

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

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