[{{ $ctrl._job.status.name | translate}}] F&B Reservations Supervisor
Mandarin Oriental Jumeira, Dubai

Posted

Job description

Responsibilities
  • Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
  • Proactively handle customer queries and escalations through telephone and email
  • Contribute to revenue objectives through maximising booking conversions
  • Where appropriate upsell and promote all restaurants to guests
  • Ensure group and event booking requests are completed and handed to team in agreed time scales.
  • Keep up to date with information and training required to complete role effectively
  • Flexibility to work to demands of the business including rotational shifts
  • Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base
  • Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
  • Any other duties as may reasonably be requested by the management

 

Skills & Qualifications

  • 1-2 years’ experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)
  • Communicate effectively with various customer profiles to deliver their expectations (essential)
  • Demonstrate good knowledge of Microsoft Office (essential)
  • Fluent in English – spoken and written (essential)
  • Team player
  • Demonstrates good knowledge of a table management/reservation system.
  • Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
  • Experience in F&B industry

 

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
F&B service
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Mandarin Oriental Jumeira, Dubai

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open air facilities are designed to bring a new level of relaxed luxury to the city.

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